WPS - Principal Engineer (Intune, SCCM, VDI, Imaging)

What You'll Do

• Endpoint Management & Deployment • Build, maintain, and optimize Windows 10/11 images • Provide MacOS support • Develop and manage task sequences, driver packages, and automated provisioning workflows. • Support full device lifecycle management including provisioning, refresh cycles, and OS upgrades.
• Patching & Compliance • Lead monthly OS and application patch deployment via SCCM and/or Intune. • Monitor and improve global patch compliance metrics. • Coordinate with Security for rapid response to critical vulnerabilities and baseline enforcement.
• Virtual Desktop Infrastructure (VDI) • Support, maintain, and administer the organization’s Azure VDI platforms • Create and optimize golden images, application layers, and resource pools. • Monitor VDI performance, resource utilization, and end-user experience using platform analytics and monitoring tools. • Troubleshoot virtual desktops, connection issues, login delays, profile problems, and application performance issues. • Coordinate with Infrastructure teams to ensure VDI environment stability, scalability, and patching (hypervisors, brokers, gateways). • Support remote workforce enablement, ensuring VDI high availability and smooth operations. • Implement security policies for VDI including MFA, Conditional Access, RBAC, and session controls. • Assist in VDI capacity planning, rollout of new pools, and introduction of modern features or optimizations.
• Configuration Management • Manage and maintain Group Policies (GPOs), Intune configuration profiles, compliance rules, and remediation scripts. • Ensure consistent and secure system configurations across on-prem, hybrid, and cloud endpoints.
• Application Packaging & Deployment • Package, test, and deploy apps using Intune, or VDI application layering tools. • Maintain software catalogs and version lifecycle. • Intune / Modern Device Management • Support Intune device management including compliance policies, configuration profiles, and app delivery. • Assist in ongoing modernization from SCCM to cloud-native management.
• Operational Support • Provide technical expertise for escalated endpoint and VDI incidents. • Participate in change management, root-cause analysis, and continuous improvement efforts. • Develop and maintain documentation, SOPs, and knowledge base articles.
• Automation & Reporting • Use automation tools to improve efficiency and reduce manual work. • Develop and maintain reporting dashboards for patching, compliance, deployments, and VDI performance.
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