Service Manager

What You'll Do

• As Service Manager, you: • Serve as the main point of contact for services and service level related topics. • Monitor and manage vendor performance against Service Level Agreements (SLAs). • Coordinate with internal stakeholders to ensure business requirements are met. • Oversee incident, problem, and change management processes for supported applications. • Ensure compliance with organizational policies and security standards. • Facilitate regular service review meetings with vendors and internal teams. • Drive continuous improvement initiatives in service delivery and application performance.
• Your profile To be successful in this role you have • A bachelor’s degree in information technology, Business Administration, or related field. • Strong understanding of application lifecycle management and IT service management frameworks (e.g., ITIL). • Excellent vendor management and negotiation skills. • Proven ability to manage multiple priorities and projects simultaneously. • Strong communication and stakeholder management skills. • Analytical mindset with problem-solving capabilities. • Experience with ITSM tooling for monitoring and reporting.
• Furthermore, you are • Excellent in communication • Flexible and team player • Fluent in English language (verbal and written) What We Offer • A challenging and impactful role in a global high-tech enterprise • Competitive compensation and benefits package • Access to professional development and certification opportunities • A collaborative, innovative, and supportive work environment More information about NXP in India... #LI-7013