Vendor Operations Supervisor

Requirements

• 7+ years of experience in contact center operations, vendor operations, or service operations, with direct responsibility for day‑to‑day performance and delivery.
• Hands‑on experience managing external vendors , including performance monitoring, issue resolution, and ongoing operational collaboration.
• Demonstrated experience working with or within BPO organizations , supporting outsourced contact center or customer support operations.
• Proven ability to manage operational escalations from internal stakeholders and external customers, ensuring timely resolution and clear communication.
• Experience supporting or participating in change initiatives , such as process improvements, workflow changes, system implementations, or operational transitions.
• Experience contributing to or maintaining training materials, SOPs, or knowledge documentation for contact center or operational teams.
• Strong communication and collaboration skills , with the ability to work effectively across internal teams and external vendor partners.
• Ability to prioritize competing demands , make sound operational decisions, and maintain service continuity in a fast‑paced environment.
• Proficiency using contact center tools, case management systems, or operational reporting , with the ability to interpret performance data to support decisions.
• Bachelor’s degree in Business, Operations, or a related field or equivalent practical experience .
• We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
• Please ensure that you have searched KLA’s Careers website for legitimate job postings.
• KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
• If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
• We take your privacy very seriously and confidentially handle your information.