HR Contact Center Representative (Contract)

About This Role

• Intel is a global technology leader that creates world-changing technology enriching lives worldwide.
• Beyond our renowned processors, Intel's innovations span computing, networking, and data storage, enabling amazing experiences for businesses, society, and individuals globally.
• This position requires candidates to upload a resume in English; you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.
• This is a temporary position, with a contract length ranging from 6 months to a maximum of 1 year.
• Join Intel's HR organization in Costa Rica as an HR Shared Services Specialist, serving as the first point of contact supporting Intel employees globally.
• This role offers an excellent opportunity to start or advance your HR career while delivering exceptional customer service in a dynamic, technology-driven environment.
• The role is performed Monday to Friday from 8am to 5pm.
• There will be occasions when support for Sunday may be requested.
• Key Responsibilities Serve as primary contact for global employee HR inquiries across phone, chat, email, and web channels Research HR guidelines, policies, and procedures to resolve employee questions accurately Maintain detailed documentation of employee interactions and solutions in HR systems Escalate complex issues while maintaining case ownership and ensuring resolution Conduct operational audits to identify improvement opportunities and implement solutions Collaborate with cross-functional teams to enhance processes and customer engagement Analyze data to improve service content and knowledge base effectiveness As a successful candidate, you must possess Serve as primary contact for global employee HR inquiries across phone, chat, email, and web channels Research HR guidelines, policies, and procedures to resolve employee questions accurately Maintain detailed documentation of employee interactions and solutions in HR systems Escalate complex issues while maintaining case ownership and ensuring resolution Conduct operational audits to identify improvement opportunities and implement solutions Collaborate with cross-functional teams to enhance processes and customer engagement Analyze data to improve service content and knowledge base effectiveness Take the next step in your HR career with Intel.
• Apply today and become part of a team that enables world-changing technology while enriching lives, one person and one family at a time.