Customer Service Engineer

What You'll Do

• Customer Experience & Support Ensure an excellent experience for current and prospective customers using our software solutions.
• Provide technical support, remotely or on‑site, to assist with implementation and day‑to‑day usage.
• Deliver training sessions (remote or on‑site) to help customers use our solutions effectively.
• Capture and communicate customer feedback and enhancement requests to the Product Management team.
• Write technical articles to expand our online knowledge base and enable self‑service learning.
• Actively contribute to discussions and problem‑solving on the user forum.
• Business Development Support Collaborate with the Sales team to introduce our solutions to prospective customers and understand their technical needs.
• Demonstrate how our technologies address customer challenges through tailored presentations and use cases.
• Solve, document, and present customer benchmark problems to highlight the value of our solutions.
• Software Validation Write and maintain test cases for new features and bug fixes.
• Validate software functionality to ensure product quality and stability prior to release.
• Contribute to the design of automated test scenarios and development of test scripts.
• Operate and maintain test environments on Windows and Linux platforms.
• Work closely with development teams, Product Owners, and project managers to support quality throughout the software development lifecycle.
• Requirements Master’s degree in Engineering or equivalent practical experience, with an emphasis on artificial intelligence and numerical simulation.
• Strong written and spoken English communication skills.
• Technical / Functional Solid understanding of machine learning concepts (e.g. neural networks).
• Understanding of finite element analysis (FEA) technologies.
• Experience with tools such as Marc, Nastran, Abaqus, or LS‑Dyna is an advantage.
• Comfort working in an IT environment, including Windows and Linux systems, and tools such as JIRA, Azure DevOps, PowerShell, and Python.
• Behavioural Effective time and project management, with the ability to prioritise across multiple initiatives.
• Strong problem‑solving skills.
• Clear, professional communication skills and a collaborative working style.
• Nice to have Experience providing technical support for engineering software.
• Experience working as a presales engineer for engineering software.
• Check what we can offer you: Competitive salary 25 days holiday per year Private Medical and Dental plans, Income Protection and Life Insurance Group Personal Pension Plan Cycle to work scheme and gym subsidy 5 days paid time to volunteer to give back to our communities Employee Stock Purchase Plan The opportunity to work for a Great Place to Work© & Fortune 100 organization Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization.
• We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.
• Travel: > 10% domestic travel We’re doing work that matters.
• Help us solve what others can’t.