Senior Order Management Analyst

What You'll Do

• Process Leadership : Lead analysis and documentation of Order Management and related Sales Operations processes, with a focus on SAP and connected upstream and downstream workflows Improvement Initiatives : Identify process, system, and workflow improvement opportunities and recommend solutions that improve efficiency, quality, and user experience Business Requirements : Partner with business stakeholders and IT to define requirements, review solution designs, and ensure business needs are clearly represented throughout delivery Testing and Deployment Support : Lead or support testing efforts, issue resolution, user acceptance activities, and rollout planning for process and system changes Cross-Functional Partnership : Collaborate with Customer Operations, Planning, Scheduling, Pricing, Supply Chain, Warehouse, and IT teams to align processes across connected functions Operational Problem Solving : Assess recurring issues raised by global teams, identify root causes, and help drive sustainable process fixes Metrics and Insights : Develop, monitor, and interpret process metrics to evaluate effectiveness, identify gaps, and inform improvement priorities Documentation and Enablement : Create and maintain process documentation, job aids, training materials, and other resources that support adoption and consistency Project Contribution : Independently manage portions of process improvement efforts, drive follow-through on assigned workstreams, and communicate status, risks, and recommendations to stakeholders Stakeholder Influence : Provide clear recommendations based on data, process findings, and business context to help leaders and partners make informed decisions Must Have Skills Process Analysis : Strong experience analyzing business processes, documenting current and future-state workflows, and identifying practical improvement opportunities SAP Order Management : Experience working with SAP in an order management, customer operations, or related operational environment Requirements and Solution Support : Ability to gather business needs, define requirements, and work effectively with IT teams through design, testing, and rollout Data and Metrics : Experience using operational data and process metrics to identify issues, evaluate opportunities, and support decision-making Cross-Functional Collaboration : Strong stakeholder management and communication skills, including the ability to work effectively across functions and with global teams Documentation and Change Enablement : Experience creating clear process documentation, training content, and support materials for end users Independent Execution : Ability to manage multiple priorities, exercise sound judgment, and work with limited direction on complex assignments Continuous Improvement Mindset : Demonstrated ability to identify gaps, solve problems, and help implement improvements in operational environments Preferred Education and Experience Bachelor’s degree in Business, Operations, Information Technology, Supply Chain, Economics, or a related field, or an equivalent combination of education and 5+ years of related experience 5+ years of experience in process analysis, sales operations, customer operations, business operations, or a related function Experience working across connected enterprise processes involving Planning, Scheduling, Pricing, Supply Chain, CRM, or similar business systems Experience supporting or leading process improvement, testing, rollout, or change adoption initiatives Strong proficiency with Microsoft Excel and PowerPoint Familiarity with Power BI, Power Automate, Power Apps, Microsoft Copilot, or related productivity and analytics tools Experience with process mapping, project tracking, or workflow documentation tools We recognize that candidates may not meet every listed requirement.
• If you bring relevant experience and a willingness to learn, we encourage you to apply.
• For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• EEO is the Law: Notice of Applicant Rights Under the Law .
• Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days The expected wage range for a new hire into this position is $86,400 to $118,800.
• Actual wage offered may vary depending on work location , experience, education, training, external market data, internal pay equity, or other bona fide factors.
• This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
• This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time , and other benefits.