Trade Compliance Operations Manager

What You'll Do

• Hands‑on execution Personally execute trade compliance activities within approved playbooks and decision frameworks, especially during ramp‑up and peak periods.
• Perform routine classification execution where playbook coverage exists and prepare clean, authority-ready escalation packages and route them through the Operations Control Tower in line with defined escalation rules.
• Ensure execution quality, documentation completeness, and audit‑ready evidence.
• Team leadership & delivery ownership Build, lead, and coach the KL Trade Compliance Operations Coordinators.
• Allocate work, manage queues, monitor cycle times, and balance workload.
• Act as first point of contact for execution issues and ensure consistent application of playbooks and escalation rules.
• Run daily/weekly delivery routines and performance check‑ins.
• Execution governance & quality Enforce strict playbook discipline: routine work executed in KL; novel/precedent cases escalated per defined triggers.
• Run first‑line quality assurance (sampling, error tracking, root‑cause analysis).
• Drive corrective actions, retraining, and continuous improvement.
• Scaling & continuous improvement Identify recurring execution patterns suitable for standardization or playbook expansion.
• Provide structured feedback to global Operations Control Tower and Infrastructure teams.
• Support the controlled expansion of KL execution scope over time.
• Contribute to workflow, data, and tooling improvements (including assistive AI use where appropriate).
• Cross‑functional coordination Work closely with the Operations Control Tower on routing, prioritization, and reporting.
• Interface primarily with the Operations Control Tower and Trade Compliance Infrastructure on escalation, prioritization, and scope transitions; authority teams are engaged through defined escalation channels.
• Partner with Infrastructure, Process, and Risk teams on playbooks, controls, and evidence standards.
• Qualifications / Experience 6–10+ years’ experience in trade compliance operations, export controls operations, customs operations, or similar regulated execution environments.
• Proven people leadership experience combined with hands‑on execution background.
• Strong practical understanding of classification execution, documentation discipline, and escalation logic (deep legal interpretation not required).
• Comfortable operating as a player–coach in a scaling environment.
• Education Bachelor’s degree in a relevant field (e.g., business, supply chain, engineering, law, international trade), or equivalent practical experience.
• Language Fluent in English (written and spoken).
• Additional languages are a plus but not required.
• More information about NXP in Malaysia... #LI-633a