Customer Support Engineer – i.MX Applications Processors

What You'll Do

• Provide highly technical support to customers worldwide designing with NXP’s i.MX Applications Processors via e-mail, online tools, and phone.
• Become a recognized technical expert on i.MX solutions within the Mass Market segment.
• Improve customer satisfaction by promptly following up on inquiries, issues, and complaints, ensuring timely and accurate resolution.
• Collaborate cross-functionally with product, marketing, and engineering teams to enhance NXP's offering and the overall customer experience.
• Continuously expand your technical knowledge by contributing to: Development and revision of product documentation and FAQs Writing and reviewing Application Notes Helping within some technical trainings Helping customer develop their applications Reviewing customer schematics and PCB layouts Required Skills & Experience Bachelor's degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering — or equivalent practical experience (minimum 3 years in a relevant technical role).
• Embedded software/firmware application development experience.
• Proficiency in C programming; Java knowledge is a plus.
• Good Linux and/or RTOS programming skills; embedded Linux experience is a plus.
• Solid knowledge of common embedded interfaces: UART, SPI, I²C, SDIO, USB, and network interfaces.
• Experience with ARM-based microcontrollers and/or microprocessors.
• Understanding of schematics and PCB layout review.
• Excellent English and Spanish communication skills, both verbal and written.
• Collaborative, proactive, self-motivated team player with a strong sense of responsibility and a creative problem-solving mindset.
• Ability to work independently, manage multiple tasks, and drive results.
• Preferred Skills Embedded Linux/Android development experience (kernel modules, device drivers, Yocto).
• Knowledge of software design, coding, and testing best practices.
• ML/AI experience (object/facial recognition, voice control).
• Familiarity with NXP i.MX Development Boards.
• Passion for building both technical expertise and support skills. #LI-FCC3 More information about NXP in Mexico... #LI-fcc3