Customer Support Engineer

What You'll Do

• Provide highly technical support to customers worldwide designing with NXP’sHigh Performance Analog, Smart Front End, In-Vehicle Networking, BMS, and Power Management products via e-mail, online tools, and phone.
• Become a recognized technical expert on NXP's Analog solutions within the Mass Market segment.
• Improve customer satisfaction by promptly following up on inquiries, issues, and complaints, ensuring timely and accurate resolution.
• Collaborate cross-functionally with product, marketing, and engineering teams to enhance NXP's offering and the overall customer experience.
• Continuously expand your technical knowledge by contributing to: Development and revision of product documentation and FAQs Writing and reviewing Application Notes Helping within some technical trainings Helping customer develop their applications Reviewing customer schematics and PCB layouts Required Skills & Experience Bachelor's degree in Electrical Engineering, Electronics, Automation, or Electronic Information Engineering — or equivalent practical experience (minimum 3 years in a relevant technical role).
• Experience with ARM-based microcontrollers and/or microprocessors is desirable.
• Embedded software/firmware application development experience.
• Proficiency in C programming.
• Solid knowledge of common embedded interfaces: UART, SPI, I²C and network interfaces.
• Experience with mixed signal circuits and analog circuits.
• Experience on ESD protection techniques.
• Working knowledge of EDA tools (such as Cadence).
• Understanding of schematics and PCB layout review.
• Excellent English and Spanish communication skills, both verbal and written.
• Collaborative, proactive, self-motivated team player with a strong sense of responsibility and a creative problem-solving mindset.
• Ability to work independently, manage multiple tasks, and drive results. #LI-FCC3 More information about NXP in Mexico... #LI-fcc3