Senior Solutions Architect, Engagement Manager - NVIS

Overview

• NVIDIA is redefining what is possible in AI, accelerated computing, and large-scale compute systems.
• Within NVIDIA Infrastructure Services (NVIS), we help customers, OEMs, and NVIDIA teams bring advanced GPU systems from early planning into production use.
• We are growing the Engagement Manager team to guide customer-facing coordination for our most complex NVIS engagements, from early alignment through bring-up, handover, and long-term support readiness.
• We are excited to add people who can connect technical teams, customer leaders, and NVIDIA decision makers while keeping risks visible and progress clear! The ideal candidate brings infrastructure depth, customer-facing leadership, and influence built through trust, clarity, and sound judgment.
• What You Will be doing: The EM keeps strategic customer engagements moving by connecting the right people, clarifying decisions, and leading all aspects of project progress.
• You will partner closely with project delivery managers, Solution Architects, Sales, OEM/SI partners, Operations, NVIDIA customer support, and NVIS leadership so customers experience NVIDIA as one coordinated team.
• We value clear thinking, practical follow-through, and the confidence to ask hard questions early! Guide account coordination from early planning through bring-up, support handover, and day-2 readiness, while keeping priorities, ownership, and next steps clear.
• Create concise updates with RAG view, executive summary, delivery progress, top risks, open actions, and path-to-green plans.
• Drive fast resolution of P0/P1 blockers and material customer, delivery, commercial, or operational risks with clear recommended actions.
• Align scope and commercial commitments with Sales and Solution Architecture, including support packages, software licensing, and professional services expectations.
• Provide clear technical guidelines for key customer requirements.
• What We Need To See: Required qualifications should show a history of leading complex customer work, building trust with senior audiences, and translating technical delivery signals into clear decisions.
• We look for people who can stay close enough to the work to spot risk, while still leaving day-to-day execution with the project delivery manager.
• BS/MS in Computer Science, Engineering, or a similar technical area, or equivalent experience.
• 10+ years of total experience in customer-facing coordination, engagement leadership, technical delivery, accelerated computing systems, large-scale infrastructure, or enterprise cloud programs, including work with executive customer audiences.
• Demonstrated success guiding cross-functional teams in matrixed organizations and holding teams accountable to commitments.
• Experience creating structured executive updates with RAG view, risk register, action tracker, delivery plan, and VP-level summary.
• Strong risk, issue, change, and blocker-resolution practice while balancing strategic oversight and operational awareness without owning day-to-day execution.
• Excellent communication, partner management, and influencing skills, with technical depth in data center systems, AI platforms, networking, compute, storage, or cloud-scale programs.
• Ability to travel up to 25% and support occasional weekend work when required for critical customer deployments, site events, or time-sensitive issue resolution.
• Ways To Stand Out From The Crowd: Deep familiarity with AI platforms, large-scale GPU clusters, HPC systems, networking, storage, or DevOps/MLOps practices.
• Experience with HPC deployment lifecycles, rack integration, network bring-up, GPU validation, facility readiness, or liquid cooling commissioning.
• Experience resolving complex customer issues in high-pressure, multi-team environments.
• Familiarity with cloud platforms such as AWS, Azure, GCP, or OCI; tools such as SFDC, Wrike, SAP, Microsoft 365, Teams, or SharePoint; or certification in a related technical or project domain.