Incident Response Engineer-Facility Operations Center

Overview

• We are looking for a highly motivated and skilled Incident Response Engineer to join our Facility Operations Center (FOC) team.
• In this critical role, we are responsible for coordination and presentation within NVIDIA’s datacenters, with a specific focus on incident response, vendor support, and maintenance performance.
• You will be instrumental in ensuring the reliability and availability of our datacenter environments and minimizing the blast radius of incidents.
• What you'll be doing: Primary role is to perform coordination and communication across NVIDIA’s datacenter portfolio from an operations perspective regarding incidents, maintenance, and reporting/monitoring.
• Develop standards and programs in support of reliability and operations initiatives, including Problem and Change Control, and define and maintain a health score for sites and environments, including testing methods to predict and isolate points of failure, assessing and advising on maintenance strategies, and providing related reporting and metrics.
• Study failure data and work with machine learning and AI teams and tools to predict future failures, and facilitate reliability studies such as critical assessments, RAM models, and RCM studies.
• Identify and drive automation & process improvement opportunities across catalog quality workflows and reporting.
• Coordinate disaster recovery tests, liaise during audits, collaborate with internal partners, and make vital progress to e nsure business continuity and compliance.
• Perform risk assessments to ensure compliance with policies, procedures, rules & regulations, and data center standards.
• Own and present end-to-end key business metrics related to incident response, including ownership and representation of internal and external tooling.
• Lead root cause analysis for outages and adjust documentation, workflows, and operating procedures to avoid future incidents.
• Assess process improvement & transformation opportunities and partner with process owners & collaborators to scope opportunities, define problem statements and objectives, and structure projects and teams.
• Work multi-functionally with other team members and groups within the organization, and develop strong, productive relationships across peer organizations that further the organization's business objectives.
• This will incorporate training, coaching, and mentoring Operations teams as needed to empower them to use operations tools and systems to meet daily business needs.
• Other projects and duties as assigned.
• What we need to see: Bachelor’s degree in a related field (e.g., Electrical Engineering, Mechanical Engineering, Industrial Engineering, Computer Engineering, Telecommunication Engineering, Computer Science, or business-related field) or equivalent experience.
• 5+ years of operations or environmental, health, and safety experience within data centers.
• Proficient in developing and driving reliability activities (modeling predictions, life cycle testing, stress testing, etc.).
• Commercial and financial awareness, with a full comprehension of the impact of failure in translation to business costs, production targets, and fulfillment of customer orders.
• Highly developed numeracy, statistical, and reporting skills; ability to analyze, interpret, and apply information, data, and trends.
• Enthusiastic about achieving goals and maintaining organization, capable of strategizing and meeting set objectives.
• Demonstrated ability to be meticulous, organized, and capable of consolidating data analyses for presentation to large-scale groups.
• Proficient in the use of asset database and DCIM solutions to extract data and develop meaningful insights.
• Experience in designing, deploying, or maintaining large-scale datacenter infrastructure (whether ACSMEP or networking) or the ability to create strategic infrastructure roadmaps including on-premise, hybrid, and cloud technologies.
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software and G-Suite software.
• Ways to stand out from the crowd: Proven experience in reliability engineering related to electrical or mechanical cooling systems.
• Certifications such as CDCMP, CMRP, CRL, CRE in Maintenance and Reliability.
• Knowledge of relevant ISO standards and their implementation.
• Demonstrated expertise in statistics, forecasting, and management information methods and techniques.
• Strong IT systems knowledge and skills including sophisticated Office/G-Suite skills and the ability to learn new software packages.