Supervisor Field Support Sr.

About This Role

• /Preferred Qualifications Company Overview KLA is a global leader in the semiconductor manufacturing ecosystem, enabling the production of virtually every electronic device used today.
• From laptops and smartphones to advanced automotive systems and immersive technologies, our innovations support the devices that power modern life.
• KLA develops industry leading systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays.
• Innovation is at the core of what we do, with approximately 15% of revenue reinvested into research and development.
• Our teams of physicists, engineers, and data scientists collaborate with the world’s leading technology companies to solve complex challenges and accelerate the delivery of next generation of electronic devices.
• At KLA, you will work on meaningful problems in a dynamic and fast paced environment where two days are the same.
• Job Description and Preferred Qualifications Customer Service Build and maintain strong customer relationships at all organizational levels while leading field service operations Drive coordination of service activities to meet customer operational goals Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items Business and Finance Support quarterly and annual revenue planning to achieve operational and financial targets Collaborate with customers to promote continuous improvement programs and product enhancements Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements Develop and implement operational plans to improve customer satisfaction and grow service market share Partner with account teams to support regional business objectives and strengthen customer engagement Administrative and General Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals Evaluate operational processes and customer workflows to identify improvement opportunities and training needs Build a strong understanding of the equipment base at customer sites installed Ensure accurate records, systems, and performance metrics are maintained Track equipment status, warranties, contracts, and customer performance metrics Establish strong collaboration with business units, product support teams, and sales organizations Minimum Qualifications Bachelor’s degree with management or leadership experience and minimum 5 years in a related industry, OR Graduate degree with minimum 2 years management experience in a related industry Base Pay Range: $81,300.00 - $138,200.00 Annually Primary Location: USA-OR-Hillsboro-Beaverton-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
• Interns are eligible for some of the benefits listed.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
• We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
• If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
• We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
• Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
• Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
• Please ensure that you have searched KLA’s Careers website for legitimate job postings.
• KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
• If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
• We take your privacy very seriously and confidentially handle your information.