Sr. Manager - ServiceNow Team

Requirements

• Education & Experience Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field Minimum three (3) years of direct experience leading and/or managing large technical teams is essential Eight (8) years of hands-on ServiceNow experience Experience working in multinational corporate environments – and advantage Technical Requirements ServiceNow Expertise : Deep knowledge of core ServiceNow modules including: IT Service Management (ITSM) - Incident, Problem, Change, Service Catalog Configuration Management Database (CMDB) - CI relationships, data integrity, health monitoring Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence Customer Service Management (CSM) Security Incident Response (SIR) ServiceNow App Engine and Platform capabilities CMDB Management : Expertise in: CMDB design, implementation, and ongoing governance Configuration Item (CI) identification, classification, and relationship mapping CMDB data quality management and health scoring Integration with discovery tools and automated population strategies CMDB analytics and reporting for IT asset visibility Compliance with ITIL configuration management processes Analytics & Reporting : Proficiency in: ServiceNow Performance Analytics implementation and configuration Dashboard creation and data visualization guidelines benchmark development and metrics strategy aligned with business objectives Advanced reporting using Report Builder and scheduled reporting Data analysis and trend identification for operational insights Integration with external BI tools and data warehouses Development Skills : Proficiency in: JavaScript, Glide APIs, and ServiceNow scripting ServiceNow Flow Designer and Workflow REST/SOAP web services and integrations HTML, CSS, and UI customization Database concepts and ServiceNow data modeling A deep understanding of Secure Development Life Cycle (SDLC) Certifications ServiceNow Certified System Administrator (CSA) - Required ITIL Foundations - preferred Base Pay Range: $135,600.00 - $230,500.00 Annually Primary Location: USA-MI-Ann Arbor-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
• Interns are eligible for some of the benefits listed.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
• We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
• If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
• We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
• Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
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• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
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• KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
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