Service Sales Account Manager

About This Role

• /Preferred Qualifications Job Description Practice KLA core value behavior; customer focused and competitive mindset (ownership, pro-activeness, take one step in advance) and be a role model to other employees.
• Be the owner of the service business in the assigned area.
• Lead and drive the business results to meet or exceed the target, with outstanding KPIs Collaborate with other teams in the company such as service manager, account manager and regional administration while driving business through professional execution of GSS management strategies in assigned Understand the requirements and processes of the company in business, work closely with other functional teams in KLA such as Finance, Internal Audit and Trading Compliance to comply Build strong relationships with customers, manage business situations, understand the customer’s needs, be creative to resolve customer issues Act as an expert in customer’s business so that bring the thought leadership to customer that allow customer to grow further by recommending proper product portfolios / solutions Generate service opportunities by assisting customer in acquiring a vision for “unknown gains” Identify and manage service business opportunities based on analysis of customers' needs and technical knowledge of product capabilities and limitations and coordinated internally Understand competitor strengths and weaknesses Create the value proposition to customer based on review and analysis of benefit, cost and value company can deliver Have a shared responsibility with Service Managers and Account Managers for the customers’ business with KLA [both Sales & Service] and work with the different stakeholders within the company in order to ensure customer satisfaction.
• Participate in sales & marketing activities, trade show; read related publications in order to obtain information about market condition and business trend and industry development, keep management updated Minimum Qualifications Familiarity with the PCB industry and strong connection with PCB China customers (preferred) or Semiconductor, Solar and LED capital equipment background Capital equipment business experience of more than 5 years.
• Proven track record of successful experience selling equipment while achieving and/or exceeding sales targets with value over US$ 500,000 University graduate on Electronics/Mechanical/Computer Science or equivalent.
• Excellent account management skill Service sales experience in PCB industry - an advantage.
• Foreign company experience – an advantage Sales team management experience (preferred) leadership proven capabilities High level of verbal and written communication skills in both English and local language.
• Strong negotiation skill Result driving and proactive.
• Excellent communication and presentation skill Up to 70% travel readiness A team player Minimum Qualifications Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
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