Customer Service Engineer

About This Role

• /Preferred Qualifications As a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection and metrology systems.
• You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.
• Job Description 1.
• Troubleshooting & Diagnostics Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving. 2.
• System Maintenance & Repair Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime. 3.
• Technical Expertise Understand the interaction between mechanical, electrical, and software systems to support system performance and stability. 4.
• Technical Problem Solving Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions. 5.
• Cross-Functional Collaboration Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance. 6.
• Customer Support Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships. 7.
• Reporting & Documentation Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement. 8.
• Data Analysis Analyze system logs and performance data to identify root causes and recommend improvements. 9.
• Training & Knowledge Sharing Participate in internal and customer training programs to stay current with product updates and industry trends. 10.
• Onsite Support & Travel Travel to customer sites for installations, upgrades, training, or urgent support needs. 11.
• RMA Process Management Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs. 12.
• Safety & Compliance Follow all safety protocols and ensure compliance with company and customer standards during service activities.
• Why This Job Is Special Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.
• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
• Be part of a global company, working with experts from around the world.
• Face real-world challenges that help you grow your problem-solving and teamwork skills.
• Minimum Qualifications Educational Background : Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or other semiconductor-related disciplines.
• Technical Skills : Experience with complex systems involving hardware/software integration, testing, and troubleshooting—especially in semiconductor equipment—is a plus.
• Communication : Able to communicate clearly and effectively with both internal teams and customers.
• English Proficiency : Comfortable using English for technical presentations, documentation, and reporting.
• Technology Enthusiast : Passionate about semiconductor technology and motivated by solving technical challenges.
• Fast Learner : Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.
• Team Player : Enjoys collaborating across functions and contributing to continuous improvement.
• Problem Solver : Analytical, curious, and proactive in identifying and resolving issues.
• Support Experience : Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.
• Data-Driven : Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.
• We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
• Please ensure that you have searched KLA’s Careers website for legitimate job postings.
• KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
• If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
• We take your privacy very seriously and confidentially handle your information.