Senior Customer Technical Enablement and Debug Engineer

About This Role

• The Role and Impact Join Intel’s IPU engineering team and play a critical role as the frontline technical interface with strategic customers.
• In this position, you will lead system-level debug and issue resolution for Intel’s networking IPU deployments and work directly with customers to diagnose and resolve complex HW/FW/SW issues in real-world environments.
• This is a highly visible role combining deep technical expertise with customer engagement, where your work directly impacts product success, deployment quality, and customer satisfaction.
• Key Responsibilities Customer-Facing Debug & Support Act as the primary technical point of contact for customer-reported issues Lead real-time triage, debug, and resolution of complex system issues in customer environments Communicate findings, status, and mitigation plans clearly to customers and stakeholders System-Level Debug (HW / FW / SW) Investigate and debug issues across the full stack: silicon, firmware, drivers, and system software Reproduce field issues in lab environments and drive end-to-end root cause analysis Identify failing components (HW/FW/SW) and coordinate resolution across teams Cross-Functional Collaboration Partner closely with architecture, design, validation, firmware, and software teams Drive escalations, align priorities, and ensure fast issue turnaround Contribute to debug methodologies, tools, and field-debug capabilities Customer Enablement & Continuous Improvement Support new customer use-cases and deployment enablement Improve debug workflows, visibility, and in-field diagnostics Capture and drive closure of systemic issues (escapees) Core Competencies Strong problem-solving and root cause analysis capabilities Ability to debug across multiple domains (HW + FW + SW) Excellent communication skills with external customers Ability to work under pressure and manage high-priority escalations Qualifications: The Minimum qualifications are required to be initially considered for this position.
• Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / or schoolwork/classes/research.
• The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
• Minimum Qualifications Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field 5+ years of experience in system-level debug (HW/FW/SW) Strong experience with networking systems, drivers, and Linux environments Experience debugging complex silicon/system issues in lab or customer environments Preferred Qualifications Post Graduate Degree in Electrical Engineering, Computer Engineering, or in a related field Knowledge of IPU / SmartNIC / data center networking architectures Experience with PCIe, RDMA, Ethernet, virtualization, or cloud infrastructure Familiarity with debug tools, logs, and low-level interfaces (JTAG, trace, dumps) Prior experience in customer-facing engineering roles Why This Role Direct impact on customer success and product deployment Work at the intersection of silicon, networking, and large-scale systems High visibility with both internal leadership and strategic customers Job Type: Experienced Hire Shift: Shift 1 (United States of America) Primary Location: US, California, Santa Clara Additional Locations: US, Oregon, Hillsboro Business group: The Central Engineering Group (CEG) is Intel's data-driven organization that builds scalable engineering solutions across three pillars: Product Enablement (IP, tools, and methodologies), Custom ASIC (leveraging existing IP for custom silicon), and Foundry Enablement (supporting top customers and validating technologies).
• The team focuses on customer-driven, end-to-end solutions with short development cycles to deliver measurable business impact across Intel's product and foundry businesses.
• It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation.
• Find out more about the benefits of working at Intel .
• Annual Salary Range for jobs which could be performed in the US: $141,910.00-269,100.00 USD The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations.
• Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Your recruiter can share more about the specific compensation range for your preferred location during the hiring process.