Manager – VMaaS & CaaS Platforms (Enterprise & Labs)

About This Role

• Intel is the world's largest semiconductor company and a global leader in computing innovation.
• For over 50 years, Intel has been creating world-changing technology that enables global progress and enriches lives.
• From powering the cloud and billions of smart, connected computing devices to enabling breakthrough technologies like artificial intelligence, 5G, and autonomous driving, Intel's work is at the heart of countless innovations.
• Join our team of brilliant minds and help shape the future of technology.
• The Manager of Virtual Machines as a Service (VMaaS), and Containers as a Service (CaaS) Platforms team, is accountable for the end‑to‑end ownership, reliability, and evolution of Intel’s VMaaS and CaaS platforms across Enterprise IT and Labs.
• This role ensures stable operations, scalable architecture, and disciplined lifecycle management of VMaaS and CaaS environments, while leading the transition through platform modernization, EOL migrations, AI and automation‑driven operations.
• Key Responsibilities Platform Ownership & Accountability Own VMaaS and CaaS platforms end‑to‑end, including architecture, operations, lifecycle, security posture, and service quality.
• Act as the single accountable owner for platform outcomes, aligning responsibility, authority, and execution.
• Ensure consistent service delivery for both Enterprise IT and Labs workloads, balancing scale, performance, and resilience Operational Excellence Ensure 24x7 availability, incident response readiness, and operational stability.
• Drive standardization, patching, upgrades, and vulnerability remediation.
• Improving process maturity, automation, and capacity planning.
• Platform Modernization & Transformation Lead major platform initiatives including: VMware EOL and Hyper‑V migration Provisioning tooling transition (VRA replacement / iLab adoption) Kubernetes version upgrades and lifecycle alignment Security & Compliance Ensure platforms meet Intel security, Information Security, and audit requirements.
• Own remediation of platform‑level vulnerabilities, configuration drift, and compliance gaps.
• Embed security into platform design, upgrades, and operational workflows.
• AI‑Enabled Operations & Efficiency Drive the adoption of AI and automation tools to improve operational efficiency, reduce manual work, and lower run‑costs across VMaaS and CaaS platforms.
• Leverage AI‑assisted operations for proactive incident detection and noise reduction Promote use of AI‑powered tooling for operational insights and dashboards and Intelligent alerting and trend analysis Identify opportunities where AI can replace or reduce human‑intensive processes, helping rebalance senior talent away from pure run work toward engineering and transformation.
• People Leadership & Talent Development Lead and develop a highly skilled platform team spanning VM, Kubernetes, and automation expertise.
• Build succession depth and reduce single‑point‑of‑failure dependencies.
• Create a motivating environment that balances KTBR work with innovation and engineering growth, particularly for senior talent.
• Stakeholder & Partner Management Serve as the primary interface to: Application teams Labs stakeholders Enterprise IT leaders strategic vendors Set clear expectations on service boundaries, SLAs, and platform responsibilities.
• As a successful candidate, you must possess: Proven leadership of large‑scale infrastructure or platform teams Strong background in: Virtualization platforms (VMware, Hyper‑V) Kubernetes / container platforms Infrastructure automation and lifecycle management Experience operating mission‑critical platforms at enterprise scale Skills to lead through transformation under cost and headcount pressure Strong familiarity with AI‑assisted IT operations concepts and tools, including their application to infrastructure, Kubernetes, and platform operations.
• Hands‑on and leadership experience using AI and automation to improve operational efficiency People Leadership & Management Proven experience leading, coaching, and developing high performing technical teams in complex, high pressure environments.
• Skills to build engagement, accountability, and trust, especially in globally distributed teams.
• Excellent communication skills to clearly articulate complex technical and operational topics Join Intel and lead platforms that power innovation across one of the world's most influential technology companies.
• This role offers the perfect blend of technical leadership, strategic impact, and career growth in either our thriving Phoenix or innovative Hillsboro locations.