Intel Foundry Senior Customer Quality Engineer

About This Role

• Foundry Quality Reliability and Labs is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry business.
• This opportunity combines the freedom and excitement of working in a start-up with the benefits of working at Intel.
• As is typical in a 'start-up' environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment.
• This specific opportunity will require a self-starter with applicable technical experience.
• The Customer Quality Engineer will be responsible for but not limited to: • Representing Customer Quality externally and into Intel Foundry partner organizations. • Excursion/incident management of Intel Foundry customer material. • Fielding manufacturing-quality-related inquiries from Intel Foundry customers and collaborating internally to get the needed responses. • Drive cross-site continuous improvement initiatives to improve Intel Foundry OSAT services' customer experience. • Support customer inquiries with timely resolution. • Supporting customer audit requests. • Being an internal advocate for Intel Foundry customers, ensuring that the Intel Foundry manufacturing quality/service is on par with industry standards. • Driving suitable business processes and collateral to support the Intel Foundry business. • Work with Customer, on a regular basis, understand their needs and drive results within Intel Foundry. • Regular tracking and reporting of customer KPI internally and with customer.
• Driving quality system improvements to enable better customer KPI. • Measuring Customer Quality experience for OSAT services provided to the customer and work with other customer-facing teams to develop action plans to improve.
• The ideal candidate should exhibit the following behavioral traits: • Customer Service skills (communication/active listening), and experience working in a highly interactive environment on-site and remotely across geos. • Discipline to work independently and thrive in a highly evolving new business environment. • Be assertive and self-driven with good interpersonal and analytical skills.