HR Contact Center Advisor (Temporary position)

About This Role

• You may know Intel for our processors, but we do so much more.
• Intel's products are at the cutting edge of technology and make amazing experiences possible for business and society and every person on Earth.
• In HR at Intel, we enable this amazing innovation by supporting our Intel employees in all their HR needs.
• We work together to deliver trusted HR services to foster Intel's success and enrich lives, one person and one family at a time.
• If you are interested in starting your career within Intel HR organization and helping employees by providing exquisite customer experience, this is the right opportunity for you.
• As the first point of contact for HR support in the Americas region for current and former employees, the primary responsibility is to resolve questions and issues related to the HR life cycle.
• This role requires engaging with Intel employees through various communication channels such as chat, email, and phone to successfully and thoroughly investigate and resolve employee issues while providing superb customer service.
• The role is performed Monday to Friday from 8:00 AM to 5:00 PM .
• Operational hours change to 9:00 AM to 6:00 PM in alignment with Daylight Saving Time.
• Please consider that this is a Temporary position.
• Key Responsibilities: Serve as the first point of contact for HR support for current and former employees in the Americas region.
• Engage with employees through multiple communication channels including chat, email, and phone.
• Investigate and resolve employee questions and issues related to the HR life cycle.
• Conduct extensive research of relevant guidelines while staying actively engaged with the employee throughout the entire process.
• Collaborate with multiple teams to successfully resolve more complex customer queries.
• Ensure employees are handled with care during the entire resolution process.
• Share ideas to continuously help improve the organization by enhancing processes, customer engagement, and cross-organizational collaboration.
• The ideal candidate should demonstrate the following professional traits: Customer Service Orientation — Committed to delivering superb, empathetic support at every interaction.
• Critical Thinking & Problem-Solving — Willing to investigate complex issues and drive them to resolution.
• Effective Communication skills with strong attention to detail.