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About This Role
- This job provides you an unique opportunity to be part of Intel Information Technology (IT) organization in dealing best in class support to IT Infrastructure, Engineering Design and Development tools through different channels.
- Responsible to provide first customer assistance and provide technical support with request from phone, email, chat and web ticketing.
- Work in a team environment where knowledge and partnership are shared on daily activities.
- Respond in a timely manner to the different business needs of our customers providing excellent service and facilitating a resolution to their issue.
- Participate in continuous improvement projects for daily operations and to improve operation efficiency and productivity.
Qualifications
- Bachelor Degree in Information Technology or Computer Science/Engineering or any related fields.
- Technical Skills: Linux/UNIX knowledge Microsoft Office tools proficiency Proficient in English Excellent customer service Good writing skills in order to provide e-mail or chat assistance.
- Windows Operative system troubleshooting skills (Both Server and Client versions) Development tools knowledge is a plus.
- Soft Skills: Team Work Willing to work under pressure Prioritization Adaptability to changing environments Investigative skills Proactivity Job Type: Intel Contract Employee Shift: Shift 1 (Malaysia) Primary Location: Malaysia, Penang Additional Locations: Business group: IT is the trusted technology partner for Intel's business, relentlessly focused on the experience of our people, our end users, and our customers.
- We design and support Intel's IT infrastructure, driving e-Commerce and web services with a focus on robust security and identity protection.
Sourced directly from Intel’s career page
Your application goes straight to Intel.
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Specialisation
Open roles at Intel
712 positions
Job ID
/job/Malaysia-Penang/Graduate-Talent--IT-_JR0282711
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