Collection Project Management Analyst

About This Role

• Role Overview 1.
• Collection Operations and Business Partnership • Bring strong, hands-on collection operations experience to ensure project solutions are grounded in real business needs, customer behaviors, and end-to-end order-to-cash execution. • Apply solid collection and dispute management expertise to support portfolio priorities, payment performance, escalation handling, risk mitigation, and timely issue resolution. • Build trusted partnerships with customers, collection teams, business groups, and cross-functional stakeholders to align on priorities, unblock issues, and improve collection outcomes. • Communicate clearly on collection performance, dispute trends, operational risks, decision points, and required actions to support business partnership and management attention. 2.
• Project and Program Management • Coordinate and contribute to cross-functional projects that improve collection operations, financial outcomes, and stakeholder experience. • Gather and analyze business requirements and support the development of project objectives, plans, milestones, risks, and success measures • Coordinate stakeholders, clarify ownership, resolve roadblocks, and provide concise updates to support timely decisions. • Ensure solutions are practical, adopted, and sustained through appropriate governance, documentation, and handover. 3.
• Dispute Management and Root-Cause Improvement • Coordinate with system team to improve dispute visibility, reporting accuracy, and resolution effectiveness. • Partner with collection teams and business stakeholders to address recurring or material dispute themes. • Use structured analysis to identify root causes, define improvement actions, and track agreed actions through closure. • Translate dispute trends and business impact into priorities for management attention and process improvement. 4.
• Cash Forecast Leadership • Lead and continuously improve the collection cash forecast process in support of corporate cash-planning objectives. • Promote timely, complete, and reliable forecast submissions through effective governance and stakeholder coordination. • Analyze forecast performance and key drivers, and work with collection teams to improve accuracy and predictability. • Enhance forecast tools, reporting, and ways of working to support efficient execution and decision quality. 5.
• Systems, Automation and Data Enablement • Act as a key business contact for collection systems, tools, reporting, and automation-related needs. • Partner with technology and process teams to assess business impact, prioritize requirements, resolve issues, and support change adoption. • Use data, analytics, AI, and automation to improve accuracy, controls, productivity, and user experience.