Product Engineer

What You'll Do

• Primary Technical Liaison: Act as the main technical point of contact for customer engineering teams, attend and lead weekly customer calls organized by program management.
• Program Integration: Ensure inclusion in all relevant customer communications, technical deep-dives, and milestone reviews; provide status updates and action tracking.
• Protocol & Physical Layer: Demonstrate a strong understanding of Physical and Protocol layers for at least one high-speed interface (e.g., PCIe, Ethernet, USB, CXL, UCIe).
• Lab Equipment Proficiency: Demonstrate hands-on experience with oscilloscopes, BERTs, protocol exercisers, and analyzers.
• Debugging & Analysis: Diagnose silicon-related issues and interpret test results effectively.
• Technical Issue Management: Own all support cases filed by the customer across platforms such as SFDC , Sherlock , and Jira .
• Prioritization: Evaluate and triage incoming cases, determine severity and urgency, and ensure timely resolution in alignment with agreed service levels.
• Escalation Point: Serve as the technical escalation path for complex issues requiring cross-functional involvement (design, validation, firmware, applications).
• Technical Review Coordination: Organize and lead reviews such as SDC/constraint checks, physical integration assessments, pre-tape out checklist reviews, and bring-up test plan evaluations.
• Customer Engagement: Collaborate closely with the customer program manager to ensure smooth communication and inclusion in all relevant meetings.
• Documentation & Reporting: Maintain standardized documentation including kickoff materials, status dashboards, and silicon reports.
• Track case metrics and provide progress updates.
• AI Incorporation: Leverage AI-powered tools and assistants to enhance productivity, improve decision making, and maintain high-quality customer deliverables.
• Apply AI-powered analytics tools to extract insights, identify patterns, and generate actionable recommendations from complex datasets.
• Required Skills & Qualifications Bachelor’s in computer science or electrical engineering degree with +2 years of relevant experience, or Master’s degree in a related field.
• Skilled at listening to customer concerns and identifying potential issues early.
• Strong commitment to customer satisfaction and timely case resolution.
• Broad technical background in relevant IPs (both hard and soft) and product engineering.
• Strong communication and organizational abilities.
• Experience performing Physical Layer and Protocol Layer validation for at least one high-speed SERDES technology.
• Hands-on experience with post-silicon PHY bring-up, system interoperability, and compliance testing activities.
• Proficiency in using protocol analyzers, BERTs, and oscilloscopes.
• Familiarity with case management systems such as SFDC and Jira.
• Ability to prioritize cases, anticipate escalations, and manage technical reviews effectively.
• High-level understanding of technical issues with the capability to coordinate with subject matter experts.
• Proactive in gathering feedback and driving continuous improvement initiatives.
• Able to travel onsite to support customers with Silicon bringup and debug.
• Travel Requirements: 10%.
• Qualifications BE/BTech/ME/MS/MTech in Electrical, Electronics or Computer Science Engineering We’re doing work that matters.
• Help us solve what others can’t.