Principal Product Engineer

What You'll Do

• Primary Technical Liaison: Act as the main technical point of contact for customer engineering teams; attend and lead weekly customer calls organized by program management.
• Program Integration: Ensure inclusion in all relevant customer communications, technical deep-dives, and milestone reviews; provide status updates and action tracking.
• Protocol & Physical Layer: Demonstrate a strong understanding of Physical and Protocol layers for at least one high-speed interface (e.g., PCIe, Ethernet, USB, CXL, UCIe).
• State Machines & Standards: Familiarity with PCIe/UCIe LTSSM states and major Ethernet standards; interpret specs, debug link training, and compliance behaviors.
• Lab Equipment Proficiency: Demonstrate hands-on experience with oscilloscopes, BERTs, protocol exercisers, and analyzers.
• Debugging & Analysis: Diagnose silicon-related issues and interpret test results effectively.
• Technical Issue Management: Own all support cases filed by the customer across platforms such as SFDC , Sherlock , and Jira .
• Prioritization: Evaluate and triage incoming cases, determine severity and urgency, and ensure timely resolution in alignment with agreed service levels.
• Escalation Point: Serve as the technical escalation path for complex issues requiring cross-functional involvement (design, validation, firmware, applications).
• Technical Review Coordination: Organize and lead reviews such as SDC/constraint checks, physical integration assessments, pre-tape out checklist reviews, and bring-up test plan evaluations.
• Customer Engagement: Collaborate closely with the customer program manager to ensure smooth communication and inclusion in all relevant meetings.
• Documentation & Reporting: Maintain standardized documentation including kickoff materials, status dashboards, and silicon reports.
• Track case metrics and provide progress updates.
• AI Incorporation: Leverage AI-powered tools and assistants to enhance productivity, improve decision making, and maintain high-quality customer deliverables.
• Apply AI-powered analytics tools to extract insights, identify patterns, and generate actionable recommendations from complex datasets.
• Job Qualifications: Bachelor’s in computer science or electrical engineering degree with + 7 years of relevant experience, or Master’s degree with +5 years of related experience.
• Skilled at listening to customer concerns and identifying potential issues early.
• Strong commitment to customer satisfaction and timely case resolution.
• Broad technical background in relevant IPs (both hard and soft) and product engineering.
• Strong communication and organizational abilities.
• Experience performing Physical Layer and Protocol Layer validation for at least one high-speed SERDES technology.
• Hands-on experience with post-silicon PHY bring-up, system interoperability, and compliance testing activities.
• Proficiency in using protocol analyzers, BERTs, and oscilloscopes.
• Familiarity with case management systems such as SFDC and Jira.
• Ability to prioritize cases, anticipate escalations, and manage technical reviews effectively.
• High-level understanding of technical issues with the capability to coordinate with subject matter experts.
• Proactive in gathering feedback and driving continuous improvement initiatives.
• Check what we can offer you: Competitive salary 25 days holiday per year Private Medical and Dental plans, Income Protection and Life Insurance Group Personal Pension Plan Cycle to work scheme and gym subsidy 5 days paid time to volunteer to give back to our communities Employee Stock Purchase Plan The opportunity to work for a Great Place to Work© & Fortune 100 organization Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization.
• We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.
• We’re doing work that matters.
• Help us solve what others can’t.