Desktop Systems Specialist

What You'll Do

• Front line on the ground local support for all aspects of IT for sites in Milan.
• Windows\MAC installations, troubleshooting, maintenance, service, and break-fix issues.
• Troubleshoot applications issues on across multiple platforms, including smart devices.
• Assist users in daily problem-solving and act as an escalation point to our service desk for local user issues.
• Will be required to work occasional unusual hours based on emergencies and maintenance needs.
• Management inventory of systems & accessories while adhering to asset management process.
• Manage assigned tickets while ensuring adherence to stated SLA’s for all Jira tickets Manage and maintain site documents as part of the Site consistency program.
• Job Qualifications: Bachelor’s degree in Computer Science or related field 3+ years’ continued experience in IT role preferable within multinational.
• Experience troubleshooting Network systems in global environment Experience troubleshooting Windows & MAC systems in global environment.
• Experience with Linux will be beneficial.
• Experience with systems tools including SCCM Experience working on projects & ability to drive & own initiatives is essential Nice to have: A team player Excellent communication skills, which will be required to engage with senior R&D and IT staff across the globe.
• Experience with all aspects of laptop, desktop & peripheral hardware.
• Deep OS and configuration troubleshooting.
• Hands on Linux installation & troubleshooting experience.
• Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
• Knowledge and ability to troubleshoot basic networking problems.
• Additional Skills/Preferences: The successful candidate should: Have the ability to communicate and present effectively Be able to work and integrate well in a team environment Have a pro-active attitude to problem solving and optimization Personal skills Friendly, pleasant with high communication skill.
• Highly motivated.
• Works independently.
• Requires minimal guidance.
• Ability to quickly comprehend the functions and capabilities of new technologies Systematic view for complex environments Ready and enjoys learning new things with a can-do attitude.
• Knowledge of the EDA business a bonus.
• Travel: As you will support multiple locations, some travel to other sites in Italy and Europe will be required.
• Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization.
• We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.
• We’re doing work that matters.
• Help us solve what others can’t.