Engineering Program Manager

About This Role

• As a Client-Facing Program Manager at Broadcom-Payment Security division, you will play a pivotal role in our mission to enhance payment security for our clients.
• You will be responsible for managing and coordinating programs, ensuring the successful implementation and ongoing support for our clients.
• Your expertise in the payment security industry, particularly in 3D Secure, will be critical in driving client satisfaction and maintaining our reputation as a trusted partner.
• Key Responsibilities: 1.
• Client Relationship Management: Develop and maintain strong relationships with key clients in the payment industry, understanding their specific needs , working with them to create and manage the lifecycle of Statement of work. 2.
• Program Management: Define and develop statement of work (SOW), Oversee the end-to-end execution of the projects, including planning, implementation, and monitoring progress to ensure on-time and on-budget delivery while working with multi-geographical customers 3.
• Risk Assessment: Assess potential risks in the plan, and work collaboratively with clients & internal stakeholders to mitigate these risks effectively. 4.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including Service accounting, legal, product development, customer success team, Engineering and technical support, to ensure seamless integration and support of the solutions. 5.
• Reporting and Documentation: Generate regular reports on program progress and performance, keeping clients informed and making data-driven recommendations for improvements. 6.
• Compliance: Ensure that all programs and solutions adhere to industry standards and compliance regulations, and guide clients in maintaining compliance. 7. 3D Secure Expertise: Serve as the subject matter expert in 3D Secure technology, keeping up-to-date with industry trends and regulations.