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What You'll Do
- Own integrated platform delivery.
- Lead the end-to-end roadmap, release plan, delivery cadence, milestones, risks, dependencies, decision forums, and operating rhythm for the ServiceNow platform.
- Convert investment into outcomes.
- Define measurable business outcomes, value realization measures, adoption goals, efficiency targets, and executive-ready progress reporting tied to the platform investment.
- Manage the enterprise roadmap.
- Partner with business stakeholders to prioritize demand, sequence releases, and balance implementation commitments with capacity.
- Establish governance and decision discipline.
- Create clear forums for intake, prioritization, design decisions, release readiness, escalation, risk management, and benefits tracking.
- Lead cross-functional delivery teams.
- Coordinate resources to deliver ServiceNow / EmployeeWorks capabilities on time, within scope, and with strong adoption readiness.
- Protect platform integrity and scalability.
- Partner with HRIS, IT architecture, security, data, and product owners to avoid over-customization, reduce technical debt, and maintain enterprise standards.
- Oversee release and change readiness.
- Ensure releases include process readiness, knowledge readiness, training inputs, testing, communications, hyper-care, support model handoffs, and post-go-live improvements.
- Manage executive communications.
- Translate complex program status into concise narratives on roadmap progress, risks, decisions needed, financials, value, and employee impact for Leadership Team governance.
- Build internal delivery capability.
- Develop operating practices, talent capability, vendor governance, delivery standards, and playbooks that sustain the platform beyond initial implementation.
- Ensure compliance and controls.
- Embed data privacy, access, audit, SOX / GDPR considerations, and HR security requirements into delivery governance and release decisions.
Qualifications
- EDUCATION Bachelor’s degree in Human Resources, Business Administration, Information Systems, Engineering, or a related field; advanced degree preferred.
- EXPERIENCE 12+ years of experience leading enterprise technology, digital transformation, shared services, digital employee experience, or platform delivery programs.
- Proven experience managing complex, cross-functional programs with multiple vendors, IT partners, business stakeholders, and global teams.
- Strong knowledge of HR Operations, HR shared services, HRIS / Workday ecosystem, case management, workflow automation, service delivery models, and employee experience platforms.
- Experience implementing or sustaining ServiceNow HRSD, Employee Center / EmployeeWorks, AI Search, Virtual Agent, case management, knowledge management, or enterprise workflow platforms.
- Experience leading platform teams, product-oriented delivery models, Agile / hybrid delivery, release trains, portfolio governance, or demand management.
- Experience with benefits realization, ROI reporting, financial planning, capacity planning, and workforce / vendor resourcing models.
- COMPETENCIES PMP, PgMP, Agile, SAFe, Scrum, ServiceNow, Lean Six Sigma, or related certifications.
- Demonstrated ability to define outcomes, manage roadmaps, prioritize demand, govern releases, and track value realization across a multi-year transformation.
- Strong executive presence and ability to communicate clearly with senior leaders, including tradeoffs, risks, decisions, funding, and measurable business impact.
- Strong understanding of data privacy, security, compliance, and controls relevant to employee data and HR platforms.
- For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
- Department of Commerce - Bureau of Industry and Security and/or the U.S.
- Department of State - Directorate of Defense Trade Controls.
- As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
- We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
- Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days
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