Associate Representative, Customer Service

What You'll Do

• Internal Request Management : Support internal customers across different business units by handling customer master data-related requests accurately and in a timely manner.
• Data Accuracy and Validation : Review and validate customer master data for completeness, accuracy, and alignment across systems.
• Customer Hierarchy Management : Establish, maintain, and update customer hierarchy structures based on business requirements and approved governance rules.
• Mergers and Acquisitions Support : Review and implement hierarchy changes resulting from mergers, acquisitions, or other business structure updates while maintaining data accuracy and system alignment.
• Documentation and Reporting : Prepare and maintain required documentation, identify useful business insights, and provide reports or updates for senior staff in line with quality and business requirements.
• Process Improvement : Recommend practical improvements to workflows, master data processes, and reporting methods.
• Compliance and Policy Awareness : Ensure company expectations related to environmental management, health and safety, quality, and environmental policies are understood and followed.
• Must Have Skills Reading Comprehension : Ability to carefully review business requirements, customer information, and supporting documents with strong comprehension and accuracy.
• Attention to Detail : High level of attentiveness to detail when handling customer hierarchies, documentation, reporting, and data validation.
• Communication Skills : Strong verbal and written communication skills, with the ability to work effectively with internal stakeholders and cross-functional partners.
• Relationship Building and Teamwork : Ability to build strong working relationships, collaborate effectively with others, and work toward shared goals across business units.
• Digital Tools Proficiency : Strong ability to use Microsoft business tools to support data management, reporting, and process improvement, such as Microsoft Excel, Microsoft Dynamics, Power BI, Power Apps, Power Automate, and other Microsoft applications as needed.
• Analytical Thinking : Ability to gather, organize, and share useful business information to support decision-making.
• Adaptability : Ability to manage multiple priorities in a fast-paced environment.
• Technology Curiosity : Interest in digital tools, process improvement, and emerging technologies such as AI to improve efficiency and effectiveness.
• Preferred Education and Experience Bachelor’s degree in Industrial Engineering or a related field, or an equivalent combination of education and relevant work experience Experience in customer master data, data governance, shared services, or a related role is preferred; experience in a semiconductor environment is an advantage New graduates with strong academic performance and relevant internship or project experience are also encouraged to apply Experience using SAP is an advantage For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• Job Req Type: Graduate Job Required Travel: No