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Overview
- Order Processing Enter and maintain customer orders accurately in the ERP system.
- Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.
- Monitor order blocks, missing information, and routine pricing issues and escalate when needed. 2.
- Customer Support Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
- Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
- Support onboarding of new customer accounts by following defined procedures. 3.
- Process & Policy Compliance Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines.
- Maintain accurate documentation to support internal controls and audits. 4.
- Cross‑Functional Collaboration Partner with CSB, COD, Supply Chain, and Finance to secure smooth order‑to‑cash flow.
- Escalate non‑standard cases to Senior CSR or the team manager as appropriate. 5.
- KPI & Reporting Support Update daily trackers, backlog reports, or customer performance metrics as assigned.
- Support exception monitoring and help validate data accuracy. 6.
- Continuous Improvement Provide feedback on process gaps, recurring issues, or customer concerns.
- Participate in training, team meetings, and roll‑outs of new SOPs or systems.
Benefits
- #LI-FCC3 More information about NXP in Mexico... #LI-fcc3
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Specialisation
Open roles at NXP Semiconductors
777 positions
Job ID
/job/Guadalajara/Customer-Service-Representative_R-10065675
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