Senior Salesforce Systems Analyst

What You'll Do

• will include: Crafting and implementing Salesforce Service Cloud processes to improve NVIDIA's service management and sales operations.
• Configuring and customizing Salesforce interfaces and Customer Communities based on business requirements.
• Crafting integrations between Salesforce and other business systems to ensure seamless data flow.
• Redesigning and improving existing operational processes as the organization evolves, bringing to bear AI-powered solutions to drive efficiency and scalability.
• Leading the implementation of technology-based capabilities, including customer-facing and internal agents, to enhance user experience, automate workflows, and improve decision-making.
• Finding opportunities to incorporate AI automations into service and RMA processes, improving response times, accuracy, and overall operational performance.
• Owning systems roll-out and organizational change, including new process definition, training, launch, and adoption.
• Understanding and translating business needs into requirements for solution development.
• Crafting and maintaining detailed documentation, including process workflows and system diagrams.
• Collaborating with business teams and development to deliver innovative solutions.
• What we need to see: 5+ years of proven experience as an SFDC System Analyst with advanced knowledge of the Salesforce platform and its implementation tools.
• Bachelor's degree or equivalent experience in Information Systems, Computer Science, or Engineering.
• Experience in configuring, and applying Salesforce Service Cloud, Experience Cloud (Communities), and linking with third-party applications.
• Experience working with Salesforce Asset Management, Warranty Management, and Entitlement Management.
• A self-motivated individual with a strong track record of working independently and driving new initiatives.
• Experience collaborating with application developers, SFDC, SAP, and offshore teams to provide end-to-end solutions.
• Strong interpersonal and communication skills.
• Relevant certifications: Administrator, Advanced Administrator. #LI Hybrid