Senior Network Site Reliability Engineer

Overview

• We are seeking a highly skilled and experienced Senior Network Site Reliability Engineer (SRE) to join our Enterprise Network Operations and SRE team.
• In this role, you will be pivotal in implementing our vision for a reliable and efficient network infrastructure.
• The ideal candidate is passionate about network operations and committed to enhancing the user experience.
• You'll have the opportunity to solve complex network challenges using hands-on debugging and by focusing on network automation, observability, documentation, and operational excellence.
• This is a critical position focused on ensuring user satisfaction and brilliance in network operations.
• What you'll be doing: Owning the operational aspect of the network infrastructure, ensuring its high availability and reliability, actively working on network incidents and service requests.
• Partnering with architecture and deployment teams to guarantee that new implementations are supportable and align with production standards.
• Advocating for and implementing automation to reduce toil and improve operational efficiency.
• Minimizing manual operational tasks to achieve and maintain Service Level Objectives (SLOs).
• Monitoring network performance, identifying areas for improvement, and collaborating with relevant teams to implement refinements.
• Proactively identifying and mitigating network risks to promote continuous improvement.
• Collaborating with domain experts across functions to resolve production issues swiftly and effectively, ensuring customer happiness.
• Conducting blameless postmortems and following through on Root Cause Analyses (RCAs).
• Discovering opportunities for operational improvements and teaming up with colleagues to devise solutions that enhance excellence and sustainability in network operations.
• Developing knowledge base articles for automation and bots.
• What we need to see: Educational Background: Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent experience.
• Work Background: A minimum of 10 years of industry practice in network operations or related fields concentrating on support, automation & site reliability engineering.
• Familiarity with both enterprise and the data center networks is critical.
• Strong proficiency in network fundamentals & fixing complex network issues with expertise in network tech like TCP/UDP, IPv4/IPv6, BGP, OSPF, ISIS, VPN, L2 switching, Firewalls, Load Balancers, Data Center Network technologies, Wireless etc.
• Consistent track record in network operations.
• Monitoring Tools: Familiarity with network management tools such as Prometheus, Grafana, Alert Manager, Nautobot/Netbox, BigPanda.
• Network Automation: Experience in automating networks using frameworks such as Salt, Ansible, Python or similar.
• Process & Service Tooling: Skills with ServiceNow, Jira & foundational knowledge of ITIL framework System Administration: Knowledge of Linux system fundamentals.
• Problem-Solving and Communication: Detailed problem-solving approach, critical thinking, coupled with good interpersonal skills and a solid grasp of ownership and drive.
• Ways to stand out from the crowd: Support Automation: Track record of taking operational signals through means such as SNMP, Syslog, Streaming Telemetry to solve operational challenges.
• Platform Exposure: Experience with Mellanox/Cumulus Linux, Cisco/ Arista, Palo Alto firewalls, Versa SDWAN, Netscalers and F5 load balancers.
• Technical Proficiency in Programming and Scripting: Competence in Python, Go, or related programming languages.
• Skilled in constructing intricate systems to supervise and regulate network operations, surpassing elementary script development.
• Network Technologies: Proficient knowledge of one or more of the following technologies: VXLAN/EVPN at Scale, MPLS, RSVP, Segment Routing, SDWAN, SASE Platforms.