Opens micron.wd1.myworkdayjobs.com in a new tab
Overview
- Our vision is to transform how the world uses information to enrich life for all .
- Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
- As the Senior Manager of AI Platforms Service Management for Micron's EnableAI initiative, you will own the end-to-end service lifecycle for Micron's enterprise AI platforms — including Microsoft 365 Copilot, GitHub Copilot, Anthropic Claude, Azure OpenAI, UiPath, and emerging agentic platforms.
- Positioned within Enterprise Infrastructure & Security, you are the accountable service owner who turns new AI capabilities into reliable, cost-disciplined, and broadly adopted enterprise services.
- You will lead a group of platform service engineers and adoption specialists who run AI platforms as products — from evaluation and onboarding through deployment, optimization, cost management, incident response, and continuous improvement.
- By treating AI platforms as managed services with clear value stories, transparent unit economics, and a strong adoption motion, you will accelerate Micron's AI strategies while making the service experience effortless for our global workforce.
What You'll Do
- Platform Strategy & Lifecycle Ownership: Own the end-to-end lifecycle for Micron's AI platform portfolio (e.g., Microsoft 365 Copilot, GitHub Copilot, Anthropic, Azure OpenAI, UiPath, agentic platforms) — evaluation, onboarding, deployment, steady-state operations, and retirement.
- Maintain a forward-looking roadmap that anticipates new entrants, model releases, and capability shifts; run structured evaluations and proof-of-value pilots with clear scoring on capability, security, total cost of ownership, and business fit.
- Convert pilot outcomes into productized offerings in a governed AI service catalog, with reusable reference patterns business teams can plug into quickly.
- Deployment, Operations & Optimization: Lead enterprise-ready onboarding and configuration of each platform — tenancy, identity, data boundaries, logging, and admin governance — so platforms are production- and audit-ready on day one.
- Operate platforms to defined SLOs for availability, latency, throughput, and quality; instrument observability for usage, drift, and degradation.
- Drive model selection and routing, prompt and agent optimization, caching, capacity planning, and eval-gated releases that balance quality, speed, and cost.
- Cost Management & FinOps for AI: Own AI platform unit economics — token consumption, license utilization, agent run cost, infrastructure spend — and translate them into transparent showback and chargeback for the business.
- Forecast demand by use case and work type, set budget guardrails and quotas, and rationalize licenses, SKUs, and model tiers to optimize value per dollar.
- Partner with Finance, Procurement, and the Tokenomics function to tie AI spend to business outcomes (e.g., cost per resolved ticket, cost per generated artifact, cost per automated workflow).
- Service & Incident Management: Define and operate the service management framework — service levels, on-call, change and problem management, and post-incident learning — integrated with Micron's ITSM tooling.
- Lead incident response across provider outages, model regressions, capacity events, and abuse or data-exposure concerns, with clear communication during high-severity events.
- Drive continuous improvement through trend analysis, recurring-problem elimination, and tight feedback loops with engineering and security.
- Service Catalog, Adoption & Communications: Maintain a clear service catalog that helps users and business leaders request the right AI capability through self-service, with capability tiers aligned to work type and value.
- Treat each launch as a product moment: launch playbooks, value narratives, persona-targeted campaigns, demos, and a champions network across business units.
- Run an always-on enablement program — training, office hours, prompt libraries, intranet and Viva content, executive readouts — that grows habitual usage, not just licensed seats.
- Track and report adoption critical metrics (activation, weekly actives, time-to-first-value, saved-hours per persona, qualitative impact stories) and feed insights back into the roadmap.
- Responsible AI, Vendor & Partner Management: Embed Responsible AI controls — data handling, prompt and response logging, human-in-the-loop checkpoints, and abuse monitoring — and partner with Security, Legal, Privacy, and Audit to keep platforms compliant and audit-ready.
- Serve as the senior service-side relationship owner for AI vendors and hyperscalers; drive roadmap influence, critical issues, commercial reviews, and joint operating cadences.
- Negotiate and optimize commercial terms, consumption commitments, and SLAs with Procurement, Finance, and Legal; bring an informed point of view on where Micron should lean in, hold, or exit.
- People Leadership & Executive Engagement: Build, lead, and develop a high-performing team of platform engineers, and adoption specialists — hiring, mentoring, performance management, succession planning, and a follow-the-sun coverage model for a global 24x7 enterprise.
- Develop an inclusive culture dedicated to growth where the team experiments responsibly, raises issues early, and continuously improves how AI platforms are run.
- Act as the senior service voice for AI platforms with executive team members across IT, business, and manufacturing; translate complexity into clear business outcomes, dashboards, and decisions, and represent Micron with hyperscalers and industry peers.
Requirements
- Education: Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business, or a related field, or equivalent experience.
- Experience: 7+ years experience in enterprise IT, platform operations, service management, or product management. 5+ years of people leadership experience, including building and leading multi-disciplinary teams in a global, matrixed organization.
- Demonstrated ownership of one or more enterprise SaaS or platform services through a full lifecycle — evaluation, launch, scale, and steady-state operations.
- Technical & Operational Depth: Working knowledge of the modern enterprise AI stack — Microsoft 365 Copilot, GitHub Copilot, Azure OpenAI, Anthropic Claude, UiPath / agentic platforms — and the operating practices required to run them at scale.
- Hands-on experience with SLAs/SLOs, change and problem management, and major incident response, coordinated with ITSM tooling such as ServiceNow.
- Familiarity with FinOps, Technology Business Management (TBM), or chargeback/showback models, including license and consumption optimization.
- Experience with observability, usage analytics, and eval pipelines for SaaS or AI platforms.
- Governance & Leadership: Proven experience operating in regulated, security-conscious environments with a strong respect for data protection, privacy, and Responsible AI principles.
- Servant-leader mentality and excellent communication skills, with the ability to influence executives, align cross-functional partners, and translate sophisticated AI concepts for non-technical audiences.
Nice to Have
- Prior experience leading the rollout of Microsoft 365 Copilot, GitHub Copilot, Azure OpenAI, Anthropic, UiPath, or comparable AI platforms at scale.
- Experience supporting IT services for semiconductor manufacturing, industrial, or other 24x7 / regulated environments.
- Track record of building or operating an enterprise AI service catalog or AI cost-and-consumption program.
- Industry credentials such as ITIL 4, FinOps Certified Practitioner, PMP, or relevant cloud / AI platform certifications.
- MBA or advanced technical degree.
- As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth.
- Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
- We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
- Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
- Additionally, Micron benefits include a robust paid time-off program and paid holidays.
- For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits .
- Micron is proud to be an equal opportunity workplace and is an affirmative action employer.
- To learn about your right to work click here.
- To learn more about Micron, please visit micron.com/careers For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
- Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
- AI alert : Candidates are encouraged to use AI tools to enhance their resume and/or application materials.
- However, all information provided must be accurate and reflect the candidate's true skills and experiences.
- Misuse of AI to fabricate or misrepresent qualifications
Sourced directly from Micron Technology’s career page
Your application goes straight to Micron Technology.
Opens micron.wd1.myworkdayjobs.com in a new tab
Specialisation
Open roles at Micron Technology
2973 positions
Job ID
/job/Boise-ID---Main-Site/Sr-Manager--AI-Platforms-Service-Management_JR101257
Get matched to roles like this
Upload your resume once. We’ll notify you when matching roles open up.
Join talent pool — freeSimilar Other roles
Samsung Semiconductor
Technical Account Manager, DRAM Business Enablement
San Jose, California, United States|Other
Micron Technology
Senior Photolithography Equipment Engineer
Boise, ID - ID1|Other
Micron Technology
Senior Photolithography Process Engineer
Boise, ID - ID1|Other
Micron Technology
NTI Physical Failure Analysis Technician
Fab 10N/X, Singapore|Other