Opens micron.wd1.myworkdayjobs.com in a new tab
What You'll Do
- must be performed with a minimum amount of supervision.
- Must be able to communicate effectively, wow customers with their personable approach, attention to detail, listening skills, and problem-solving skills.
- They need to be knowledgeable about all aspects of technology and effectively fix the diverse case load.
- Technical knowledge and the ability to work under pressure are two important skills in this role.
- Demonstrate skills with quick response and sense.
What You'll Do
- Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
- Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; escalate issues as needed.
- Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
- Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
- Leverage strong technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
- Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment. 5+ years of customer service experience with exceptional listening skills and the ability to translate technical concepts into clear, user-friendly language.
- Strong communication skills across verbal, written, and in-person interactions, with a focus on delivering stellar client service.
- Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
- Self-driven and adaptable professional who thrives in fast-paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.
Requirements
- 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization. 3+ years’ experience in technical support or executive IT support. 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
Nice to Have
- BA or BS college degree in Computer Information Systems or Computer Science or equivalent.
- Associate degree in related work.
- MAC and/or Windows Certification.
- As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth.
- Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
- We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
- Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
- Additionally, Micron benefits include a robust paid time-off program and paid holidays.
- For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits .
- Micron is proud to be an equal opportunity workplace and is an affirmative action employer.
- To learn about your right to work click here.
- To learn more about Micron, please visit micron.com/careers For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
- Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
- AI alert : Candidates are encouraged to use AI tools to enhance their resume and/or application materials.
- However, all information provided must be accurate and reflect the candidate's true skills and experiences.
- Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
- Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Sourced directly from Micron Technology’s career page
Your application goes straight to Micron Technology.
Opens micron.wd1.myworkdayjobs.com in a new tab
Specialisation
Open roles at Micron Technology
3077 positions
Job ID
/job/Boise-ID---Main-Site/Sr-Executive-Support-Engineer_JR101706
Get matched to roles like this
Upload your resume once. We’ll notify you when matching roles open up.
Join talent pool — freeSimilar Other roles
Samsung Semiconductor
Senior Manager, Memory Sales
San Jose, California, United States|Other
Samsung Semiconductor
Senior Engineer, DRAM Applications
San Jose, California, United States|Other
Samsung Semiconductor
Director, SMB Memory
San Jose, California, United States|Other
Micron Technology
Senior / Principal DRAM Product Development Engineer – DEG Technology
Boise, ID - Main Site|Other