ITSM Data & Process Governance Analyst

What You'll Do

• (What you’ll do!) Run and support governance activities and process enablement across IT.
• Facilitate and support ITSM processes including Knowledge, Service Request, Incident, Change, Problem, and Operational Change Management (help teams follow the flow, keep standards consistent, and reduce churn).
• Build and improve dashboards and reports to track operational performance and compliance (ServiceNow / Power BI / Excel).
• Analyze trends across incidents, changes, problems, and service operations to highlight what’s working, what’s breaking, and what needs attention.
• Support process owners by providing data, insights, and practical recommendations to improve quality and adoption.
• Support service mapping and CMDB governance initiatives to strengthen service visibility and data reliability.
• Maintain process documentation and governance artifacts so teams can follow the latest standards with confidence.
• Drive workflow automation and process streamlining — reduce manual steps, remove friction, and improve turnaround times.
• Partner with IT teams to improve adoption through clear guidance, follow-ups, and simple enablement materials.
• Required Skills (What you’ll bring) Working knowledge of ITSM basics (ITIL preferred).
• Strong analytical ability: you can read data, spot patterns, and explain what it means .
• Experience with reporting/analysis tools such as ServiceNow reports , Power BI , Excel analytics , etc.
• Ability to turn data into action : clear findings, clear next steps, clear communication.
• Solid writing and documentation skills (people should be able to follow what you write!).
• What’s in it for you? (Micron India benefits) Medical & hospitalization insurance (for eligible full-time team members).
• Provident Fund (PF) contributions (employee + company, as per statutory guidelines).
• Gratuity scheme (as per statutory guidelines).
• Life insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Business Travel Accident insurance .
• Disability insurance (as per plan terms).
• Variable pay program (as applicable).
• Optional add-on (engaging closer) If you like asking “Why is this happening?” and then proving it with data — you’ll do well here! If you like building dashboards that actually get used — even better!! About Micron Technology, Inc.
• We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all .
• With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands.
• Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
• To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
• Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
• AI alert : Candidates are encouraged to use AI tools to enhance their resume and/or application materials.
• However, all information provided must be accurate and reflect the candidate's true skills and experiences.
• Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
• Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.