Opens marvell.wd1.myworkdayjobs.com in a new tab
Overview
- About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world.
- Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities.
- At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow.
- For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.
- Your Team, Your Impact Marvell’s U.S.
- Customer Solutions Group is the frontline interface for our most strategic customers—hyperscale data centers and AI infrastructure leaders.
- This team is instrumental in driving customer success and accelerating time-to-revenue for Marvell’s cutting-edge switching solutions.
- Our engineers are deeply embedded with customers, providing expert support across hardware, software, and system integration.
- Their efforts have cultivated long-standing, high-trust relationships that are vital to Marvell’s growth strategy.
- As Director, you will lead this elite team, ensuring flawless execution of customer engagements and maintaining Marvell’s reputation for technical excellence and reliability.
- You will also play a key role in global leadership initiatives within the Customer Solutions Group.
- What You Can Expect Lead and grow a high-performing technical support team focused on North American customers.
- Oversee customer engagements, including Proof of Concepts (POCs), technology demonstrations, and training programs.
- Manage and nurture customer relationships, ensuring a seamless experience from design to production.
- Coordinate with internal engineering teams to align customer needs with product development.
- Drive participation in industry trade shows and represent Marvell in technical forums.
- Contribute to global leadership projects within the Customer Solutions Group.
- What We're Looking For Bachelor’s or Master’s degree in Computer Science or Computer Engineering. 15+ years of experience in networking, with a focus on data center and AI infrastructure. 7+ years of experience managing engineering teams. 7+ years of experience in customer-facing roles, providing technical support and solutions.
Nice to Have
- Experience with switch driver development and community software such as SAI/Sonic.
- Proficiency in developing and debugging device drivers and silicon.
- Understanding of system-level switch and hardware requirements.
- Familiarity with networking protocols and VLSI design.
- Strong leadership and communication skills, with the ability to inspire and guide teams.
- Expected Base Pay Range (USD) 190,280 - 285,000, $ per annum The successful candidate’s starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions.
- The expected base pay range for this role may be modified based on market conditions.
- Additional Compensation and Benefit Elements Marvell is committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments.
- Our offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition.
- Highlights include an employee stock purchase plan with a 2-year look back, family support programs to help balance work and home life, robust mental health resources to prioritize emotional well-being, and a recognition and service awards to celebrate contributions and milestones.
- We look forward to sharing more with you during the interview process.
- Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at TAOps@marvell.com .
- Interview Integrity To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews.
- These tools must not be used to record, assist with, or enhance responses in any way.
- Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time.
- Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process.
- This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR).
- As such, applicants must be eligible to access export-controlled information as defined under applicable law.
- Marvell may be required to obtain export licensing approval from the U.S.
- Department of Commerce and/or the U.S.
- Department of State.
- Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-MM1
Sourced directly from Marvell Technology’s career page
Your application goes straight to Marvell Technology.
Opens marvell.wd1.myworkdayjobs.com in a new tab
Specialisation
Open roles at Marvell Technology
570 positions
Job ID
/job/Santa-Clara-CA/Director-Customer-Support---US-Customer-Solutions-Group_2501136
Get matched to roles like this
Upload your resume once. We’ll notify you when matching roles open up.
Join talent pool — freeSimilar Other roles
Micron Technology
Water Treatment Technician
Sanand - 303A - AT/SSD/MOD, India|Other
Micron Technology
SR GPCOE PROCESS MANAGER II
Hyderabad - Phoenix Aquila, India|Other
Micron Technology
SR. Scheduling System Engineer
2 Locations|Other
Micron Technology
Program Analyst
Hyderabad - Phoenix Aquila, India|Other