Technical support engineer

Requirements

• Strong technical troubleshooting and problem-solving skills with the ability to diagnose, analyze, and resolve complex equipment and product issues in both field and customer environments.
• Experience with technical documentation and knowledge management, including creating Best Known Methods (BKMs), maintaining knowledge databases, and documenting corrective actions and process improvements.
• Ability to collaborate effectively with cross-functional teams , including Field Service Engineers, Customer Support Engineers, and Product Support teams to support escalations, service alerts, evaluations, and customer projects.
• Project and customer support mindset , with the capability to lead small projects, support beta testing and evaluations, prepare technical reports, and contribute to action plans for product improvements.
• Willingness to work in customer fabs and travel as needed , combined with a strong commitment to continuous learning and product certification.
• The role includes hands-on field support, on-the-job training, and approximately 20–40% time in the fab environment.
• Why you should work for KLA Joining KLA means becoming part of a global technology leader in the semiconductor industry, in diversified electronics for the semiconductor manufacturing ecosystem.
• Virtually every electronic device in the world is produced using our technologies.
• We offer a supportive environment where your growth, well-being, and contributions truly matter.
• Your benefits at a glance Dynamic and future-oriented industry at the forefront of technological innovation.
• Collaborative and supportive team.
• Access to extensive onboarding and continuous development opportunities to support your career growth.
• Permanent employment contract and long-term career stability.
• Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
• Company car or car allowance. 30 days of vacation per year and flexible working hours.
• Free gym membership at the local sport center club in Dresden Company events, such as summer family events and Christmas celebrations.
• Ready to join us? If you are interested about this opportunity, we look forward to receiving your application.
• Simply click the “Apply” button to get started.
• Please note: Applications should be submitted in English.
• We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
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