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Nice to Have
- Key Responsibilities: Procedure Validation & Improvement Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.
- Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).
- ICR Lifecycle Ownership Manage the end-to-end lifecycle of ICRs, from submission through resolution.
- Coordinate tool validation, stakeholder communication, and post-release reviews. Escalation Handling & POA Execution Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
- Collaborate with engineering and service teams to ensure timely resolution.
- Cross-Regional Support & Shift Coverage Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
- Ensure seamless handoffs and consistent customer experience across global hubs.
- Technical Documentation & Knowledge Transfer Maintain organized documentation of tool issues, fixes, and best practices.
- Contribute to internal knowledge bases and training materials.
- Customer Engagement & Case Intake Interface with field teams and customers to intake support cases using structured engagement forms.
- Gather detailed logs, problem statements, and target metrics for efficient troubleshooting.
- Tool & Subsystem Expertise Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID).
- Support diagnostics and contribute to subsystem-level issue resolution.
Requirements
- 5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience Base Pay Range: $37.02 - $62.94 Per Hour Primary Location: USA-AZ-Chandler-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
- Interns are eligible for some of the benefits listed.
- Our pay ranges are determined by role, level, and location.
- The range displayed reflects the pay for this position in the primary location identified in this posting.
- Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
- We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
- If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
- We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
- Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.
- KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
- Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
- Please ensure that you have searched KLA’s Careers website for legitimate job postings.
- KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
- If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
- We take your privacy very seriously and confidentially handle your information.
Sourced directly from KLA Corporation’s career page
Your application goes straight to KLA Corporation.
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Specialisation
Open roles at KLA Corporation
698 positions
Job ID
/job/Chandler-AZ/Technical-Support-Engineer_2530435
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