Technical Support Engineer (CPG)

About This Role

• /Preferred Qualifications Job Description / Preferred Qualifications Technical Support Engineer (TSE) independently respond to EFEM (Equipment Front End Module) failures that cannot be resolved by first-line product support.
• The primary responsibilities of this role include the following: Key Responsibilities Provide highly visible customer support by performing on-site installations and leading all aspects of diagnostics, troubleshooting, service, and repair of complex equipment and systems.
• Perform tool customization, testing, and qualification prior to shipment, and obtain customer or account approval for shipment acceptance.
• Exercise judgment in selecting appropriate methods and techniques within broadly defined policies and guidelines.
• Collaborate with other engineering teams as needed and lead cross-functional meetings to review technical issues and determine optimal solutions.
• Resolve complex, high-difficulty issues requiring in-depth system knowledge and a strong understanding of operating principles.
• Verify and approve the operational quality of EFEM.
• Clearly document troubleshooting procedures and technical findings to generate service reports.
• Provide on-site “fly and fix” support as required.
• Support and perform review and inspection activities related to KLA EFEM systems.
• Additional Responsibilities Report design, reliability, and maintenance issues to the appropriate engineering or manufacturing organizations.
• Perform detailed analysis of EFEM issues and collaborate with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) initiatives.
• Develop and document new troubleshooting procedures and Best Known Methods (BKMs).
• Develop work instructions and training materials.
• Act as a Technical Support Engineer (TSE) representative for new product development activities.
• Qualifications Minimum of 2 years of experience in EFEM/system-level troubleshooting, including leading multi-disciplinary teams to resolve complex issues.
• Demonstrated ability to work independently with minimal planning and drive issues to resolution, including post-mortem analysis.
• Strong ability to quickly diagnose problems through analysis of inspection reports, EFEM/system log files, parametric diagnostic data, and other test results, and to propose effective solutions.
• Experience in project management, customer engagement, and leading cross-functional teams to resolve complex technical challenges.
• Background or experience with EFEM systems is a plus.
• Minimum Qualifications Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
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