SBU ECI Customer Support Engineer

About This Role

• /Preferred Qualifications Job Description Provide field service support for ECI systems installed at Samsung Electronics fabrication facilities, including installation, preventive maintenance, corrective maintenance, troubleshooting, and system upgrades.
• Serve as the primary technical interface between KLA and Samsung customers, ensuring high equipment availability and customer satisfaction.
• Diagnose and resolve hardware, software, and process-related issues to maximize tool performance and minimize downtime.
• Collaborate closely with customer s, KLA product support teams, and regional engineering organizations to address technical escalations and implement corrective actions.
• Deliver technical training and application support to customers on system operation, maintenance, and best practices.
• Support customer ramp activities, new tool deployments, and expanding installed base requirements across Samsung sites.
• Maintain accurate service documentation, reports, and compliance with customer and KLA safety standards.
• This position may support customer sites located in Hwaseong, Pyeongtaek, and Cheonan , depending on business requirements.
• Preferred Qualifications Bachelor's degree in Engineering, Chemistry, Chemical Engineering, Materials Science, Physics, or a related technical discipline.
• Experience in semiconductor equipment, analytical instrumentation, field service engineering, or technical customer support.
• Strong troubleshooting and problem-solving skills in hardware, electrical, mechanical, or analytical systems.
• Ability to work independently in a customer-facing environment and manage multiple priorities.
• Excellent communication and teamwork skills with both customers and internal global support teams.
• Willingness to travel and provide on-site support at customer facilities as required.
• Semiconductor process knowledge and analytical equipment experience are highly preferred.
• Minimum Qualifications Bachelor's Level Degree and 0 years related work experience We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
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