Program Manager, Tech Support Operations

Requirements

• Education & Experience Bachelor’s degree with 6+ years of related experience; or Master’s degree with 4+ years of related experience; or equivalent practical experience.
• Core Capability Requirements Demonstrated success driving operations programs in a KPI/metrics-driven organization, including KPI definition, tracking, performance reviews, and improvement actions.
• Proven ability to lead cross-functional initiatives and drive execution in a global, matrixed environment (influencing without direct authority).
• Strong analytical, communication, and presentation skills—able to convert complex operational data into executive-ready insights and clear actions.
• Proficiency with project/program management tools and structured execution methods (planning, dependency management, risk management, action tracking).
• Comfort working with data systems and visualization tools (e.g., dashboarding) to support KPI governance and operational decision-making.
• Experience with service-related systems such as CRM / customer relationship management platforms (or equivalent service operations systems).
• We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
• Please ensure that you have searched KLA’s Careers website for legitimate job postings.
• KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
• If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
• We take your privacy very seriously and confidentially handle your information.