Product Install Manager (RAPID 8XX NPI)

About This Role

• /Preferred Qualifications Job Description Responsible for timely, successful installation of TeraBeam 8XX systems at customer sites worldwide, including scheduling resources and managing the process from planning through monitoring after installation.
• Directly manage a team of Product Install Engineers, providing day-to-day direction, coaching, and performance guidance.
• Coordinate in-fab installation and upgrade planning, and support Engineering, Manufacturing, and Product Support teams during early NPI deployment.
• Prepare and present regular installation status updates to KLA Service HQ Management, local Operations Management, and Customer Management.
• Develop the TeraBeam 8XX installation program through strategic planning, and partner with Engineering, Manufacturing, and Product Support to capture and apply lessons learned from each install.
• Ensure Installation Performance meets plan.
• Ensure issues are escalated to the appropriate function group.
• Collaborate with HQ and Tech Support on managing Technical Escalations.
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time.
• On-Time Install and, Quality.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy Preferred Qualifications 5+ years of experience supporting capital equipment installations in the semiconductor industry, with direct exposure to NPI programs or eBeam systems.
• Prior experience supporting New Product Introduction (NPI) programs or early-stage product ramps.
• Minimum Qualifications Bachelor's or master’s degree in engineering or a related technical field. 3+ years of work experience in supporting comparable capital equipment for the semiconductor industry.
• Proven project management and organizational skills gained from managing installations, upgrades, or field programs.
• Experience presenting technical status and project updates clearly to senior stakeholders Good interpersonal/communication skills in understanding customer needs.
• Willingness and ability to travel domestically and internationally for extended periods (up to 50%) We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
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