Hardware Product Engineer

About This Role

• /Preferred Qualifications Job Description We are seeking experienced EBEAM Hardware Product Engineers to support NPI and production EBEAM tools.
• This role focuses on L3/L4 technical escalation, hardware troubleshooting, and image quality optimization, working closely with local service teams and worldwide PSO/division stakeholders.
• The ideal candidate has strong mechanical/structural engineering fundamentals, deep EBEAM system knowledge, and extensive experience in semiconductor equipment hardware troubleshooting.
• Key Responsibilities 1.
• L3/L4 Technical Escalation Support Provide L3A+ escalation support for NPI EBEAM products Act as the technical owner for Stage and Column-related issues Drive root cause analysis and corrective actions for complex hardware problems 2.
• EBEAM Hardware & System Expertise Support the following EBEAM platforms and modules: Common platform / Vacuum / Stage Multi-beam systems Single-beam columns Handle column escalation cases, especially: Image quality troubleshooting Stability and performance optimization Development and refinement of robust troubleshooting procedures 3.
• Cross-Functional Collaboration Co-work with Local Service Engineers on single-beam projects Collaborate closely with Service teams using SAGE(AI) for system analysis and issue resolution 4.
• Global & Regional Technical Engagement Participate in: Worldwide PSO meetings NPI meetings Global escalation meetings Division PSO / PLC technical reviews Serve as a key interface between local teams and global stakeholders 5.
• Escalation Case Leadership Organize and lead L3/L4 escalation meetings Coordinate all relevant stakeholders, including: Service teams Case owners PSO and Division engineering teams Ensure timely alignment, execution, and closure of critical issues Preferred Experience supporting NPI or ramp-up programs Hands-on experience with: Multi-beam and single-beam EBEAM systems Column tuning and image quality optimization Familiarity with charging, stability, or advanced metrology challenges Strong cross-functional and cross-regional communication skills Core Competencies Strong analytical and systematic troubleshooting capability Deep understanding of mechanical and hardware system interactions Ability to operate effectively under customer-facing escalation pressure Excellent technical communication and meeting facilitation skills Willingness to provide on-site fab support when required Minimum Qualifications Qualifications Required Master’s degree or above in: Mechanical Engineering Mechanical Design / Structural Engineering Or related engineering disciplines 5+ years of relevant experience, with one or more of the following: Solid understanding of EBEAM principles and system architecture Semiconductor equipment experience with EBEAM hardware troubleshooting Proven ability to independently handle high-complexity escalation cases We offer a competitive, family friendly total rewards package.
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