Customer Support Engineer (m/f/d)

About This Role

• Provide on-site support for repair, maintenance, calibration, installation and upgrades of metrology and inspection tools in compliance with KLA standards and service agreements Diagnose and resolve complex hardware and software issues utilizing advanced diagnostic tools, AI-assisted analysis, and collaboration with multicultural KLA technical support and engineering teams.
• Assuring operational availability and performance of the assigned metrology and inspection systems by aligning service interventions closely with customer Equipment engineers Manage escalations and critical customer situations effectively.
• Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates; Manage individual part inventory account Work Requirements: You are living in Burghausen / Altöttingen, Upper Bavaria area – or able to relocate Comfortable with working in cleanroom environments, including gowning and face mask Physical capability for manual tasks such as bending, crawling, and working around semiconductor systems, and handling and lifting of spare parts Willingness to work flexible hours as required to support business operations including weekends (max. once per month) Ability and flexibility to travel up to 30% domestically (South Germany and Austria) and internationally (US, Asia) Valid driver’s license Class B for Germany Technical Expertise: Proven ability to troubleshoot complex electronic and electro-optical systems in semiconductor or manufacturing environments Demonstrated ability to read and analyze opto-mechanical and electronic schematics Working knowledge of metrology inspection equipment Strong mechanical and electrical aptitude; electronics experience preferred Basic IT Hardware, Networks, Operating System and software troubleshooting skills Basic knowledge of laser physics and optics Proficient with Microsoft Office tools (PowerPoint, Word, Excel) Basic programming skills – e.g.
• Python Experience with LabView, MATLAB or other technical software Soft Skills: Exceptional problem-solving and analytical abilities.
• Strong written and verbal communication skills; customer-focused mindset.
• Collaborative team player with the ability to work independently under pressure.
• Excellent time and project management skills; adaptable in dynamic environments.
• High attention to detail in documentation and diagnostics.
• Proficiency in spoken and written English and German Your benefits at a glance Dynamic and future-oriented industry at the forefront of technological innovation.
• Collaborative and supportive team.
• Access to extensive onboarding and continuous development opportunities to support your career growth.
• Permanent employment contract and long-term career stability.
• Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
• Company car or car allowance. 30 days of vacation per year and flexible working hours.
• Company events, such as summer family events and Christmas celebrations.
• Ready to join us? If you are interested about this opportunity, we look forward to receiving your application.
• Simply click the “Apply” button to get started.
• Minimum Qualifications Bachelor’s or Master’s degree in Mechanical, Electrical, Automation, Mechatronics, Technical Physics or related engineering field.
• Alternatively Associate degree or technical certification with 5+ years of relevant field service experience.
• About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.
• From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe.
• If you want to make electronics that push industries forward and make the world a better place, join us.
• Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.
• To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer.
• Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.
• KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
• We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.