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Nice to Have
- Description: The Customer Support Engineer hired to this position will support the OMD tool.
- Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
- Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
- Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Provides assistance to other Field Service and Installation Engineers in resolving problems.
- Engages, communicates and works with the Product Support Organization on escalated technical matters.
Requirements
- Bachelor's Level Degree and 0 years related work experience We offer a competitive, family friendly total rewards package.
- We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
- KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
- Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
- Please ensure that you have searched KLA’s Careers website for legitimate job postings.
- KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
- If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
- We take your privacy very seriously and confidentially handle your information.
Sourced directly from KLA Corporation’s career page
Your application goes straight to KLA Corporation.
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Specialisation
Open roles at KLA Corporation
698 positions
Job ID
/job/Higashi-Hiroshima-Japan/Customer-Support-Engineer_2533255
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