Customer Service Engineer (JASM)

About This Role

• /Preferred Qualifications KLA正在尋找半導體設備客服工程師，支援台積電JASM廠。 難得的跨國職涯機會，歡迎具備日文溝通能力，有半導體設備維修經驗者或機械工程相關畢業生，即刻投遞履歷。 KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
• We are currently seeking Customer Service Engineers to join our service team supporting tsmc JASM , Japan! This is a unique opportunity to work in a global environment, support semiconductor manufacturing, and build a long-term international career.
• Qualifications 1.
• Experience Open to fresh graduates or candidates with hands-on experience in semiconductor equipment maintenance and escalation, field service, and technical troubleshooting in fab operations 2.
• English Communication Skills Ability to communicate clearly and effectively in English for technical discussions and collaboration with global teams 3.
• Global & Fast-Paced Work Environment Comfortable working in a global, fast-moving team environment, with strong adaptability and collaboration skills 4.
• Customer Support Environment Familiarity with semiconductor foundry customer service operations is a plus, including equipment issue resolution processes and cross-functional collaboration Job Description 1.
• Troubleshooting & Diagnostics: Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving. 2.
• System Maintenance & Repair: Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime. 3.
• Technical Expertise: Understand the interaction between mechanical, electrical, and software systems to support system performance and stability. 4.
• Technical Problem Solving: Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions. 5.
• Cross-Functional Collaboration: Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance. 6.
• Customer Support: Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships. 7.
• Reporting & Documentation: Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement. 8.
• Data Analysis: Analyze system logs and performance data to identify root causes and recommend improvements. 9.
• Training & Knowledge Sharing: Participate in internal and customer training programs to stay current with product updates and industry trends. 10.
• Onsite Support & Travel: Travel to customer sites for installations, upgrades, training, or urgent support needs. 11.
• RMA Process Management: Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs. 12.
• Safety & Compliance: Follow all safety protocols and ensure compliance with company and customer standards during service activities.
• Minimum Qualifications Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
• Please ensure that you have searched KLA’s Careers website for legitimate job postings.
• KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
• If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
• We take your privacy very seriously and confidentially handle your information.