Customer Service Engineer (Dresden/ESMC)

About This Role

• /Preferred Qualifications KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
• We are currently seeking Customer Service Engineers and Service Manager to join our service team supporting ESMC operations in Dresden! This is a unique opportunity to work in a global environment, support semiconductor manufacturing, and build a long-term international career.
• Job Description 1.
• Troubleshooting & Diagnostics Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving. 2.
• System Maintenance & Repair Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime. 3.
• Technical Expertise Understand the interaction between mechanical, electrical, and software systems to support system performance and stability. 4.
• Technical Problem Solving Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions. 5.
• Cross-Functional Collaboration Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance. 6.
• Customer Support Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships. 7.
• Reporting & Documentation Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement. 8.
• Data Analysis Analyze system logs and performance data to identify root causes and recommend improvements. 9.
• Training & Knowledge Sharing Participate in internal and customer training programs to stay current with product updates and industry trends. 10.
• Onsite Support & Travel Travel to customer sites for installations, upgrades, training, or urgent support needs. 11.
• RMA Process Management Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs. 12.
• Safety & Compliance Follow all safety protocols and ensure compliance with company and customer standards during service activities.
• Minimum Qualifications Experience Open to fresh graduates or candidates with hands-on experience in semiconductor equipment maintenance and escalation, field service, and technical troubleshooting in fab operations English Communication Skills Ability to communicate clearly and effectively in English for technical discussions and collaboration with global teams Global & Fast-Paced Work Environment Comfortable working in a global, fast-moving team environment, with strong adaptability and collaboration skills Customer Support Environment Familiarity with semiconductor foundry customer service operations is a plus, including equipment issue resolution processes and cross-functional collaboration We offer a competitive, family friendly total rewards package.
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
• KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
• Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
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