Customer Engagement Applications Engineer

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Key Responsibilities: Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.
Deliver applications support for KLA’s wafer inspection tools at customer fabrication facilities.
Lead customer engagements including product evaluations, new tool introductions, and drive competitions.
Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support.
Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.
Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years We offer a competitive, family friendly total rewards package.
We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
Please ensure that you have searched KLA’s Careers website for legitimate job postings.
KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
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