Customer Engagement Applications Engineer

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Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.
Deliver applications support for KLA’s wafer inspection tools at customer fabrication facilities.
Lead customer engagements including product evaluations, new tool introductions, and drive competitions.
Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support.
Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.
Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.
From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe.
If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking.
To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer.
Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy.
KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package.
We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

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