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Nice to Have
- We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions.
- In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success.
- You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing.
- Key Responsibilities: Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.
- Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.
- Lead customer engagements including product evaluations, new tool introductions, and drive competitions.
- Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.
- Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .
- Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.
- Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.
- Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.
- Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.
- Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.
Requirements
- We offer a competitive, family friendly total rewards package.
- We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
- KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.
- Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .
- Please ensure that you have searched KLA’s Careers website for legitimate job postings.
- KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.
- If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.
- We take your privacy very seriously and confidentially handle your information.
Sourced directly from KLA Corporation’s career page
Your application goes straight to KLA Corporation.
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Specialisation
Open roles at KLA Corporation
698 positions
Job ID
/job/Hsinchu-Taiwan/Customer-Engagement-Applications-Engineer--Hsinchu_2422001-1
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