Software Enabling and Optimization Engineer

About This Role

• The Role and Impact As a Software Enabling and Optimization Engineer, you will play a vital role in driving Intel's value and differentiation by collaborating with customers, software vendors, and the open-source community to develop, optimize, and integrate software solutions tailored for Intel products.
• Your work will directly impact numerous domains such as Audio, AI and adjacent technologies by enhancing software performance and ensuring seamless adoption of Intel technologies.
• On a day-to-day basis, you will engage in debugging, tuning, and testing software while delivering innovative solutions that optimize customer experiences and product capabilities.
• Business group The Silicon and Platform Engineering Group (SPE) focuses on advancing Intel's hardware and software platforms through innovation and collaboration.
• This team drives product development, testing, and optimization to support Intel's strategic goals in diverse markets, including enterprise, cloud, and edge computing.
• Joining SPE means contributing to Intel's mission of delivering cutting-edge technology solutions to its global ecosystem.
• Key Responsibilities - Drive customer enabling activities for Intel client platforms across Audio, Computer Vision, Camera, and other software ingredients. - Execute Platform POR features and ensure successful platform bring-up, validation, and customer adoption. - Debug and resolve complex platform issues spanning hardware, firmware, BIOS, operating systems, drivers, middleware, and applications. - Serve as a technical focal point for customer-reported issues, driving root cause analysis and resolution across internal and external stakeholders. - Partner with Microsoft and other OS vendors to investigate and resolve operating system, driver, and platform integration issues. - Collaborate with third-party ecosystem partners including Codec Vendors, Camera Vendors, ISVs, IHVs, ODMs, and OEM customers to drive feature integration and issue resolution. - Collect, analyze, and refine requirements for next-generation solutions and topologies. - Define proof-of-concepts (POCs) and technical evaluations for emerging platform technologies and customer use cases. - Develop technical collaterals, enabling guides, debug methodologies, knowledge repositories, and issue triage frameworks to accelerate customer adoption and support. - Manage Audio and multimedia validation labs, including debug equipment, test infrastructure, and platform readiness activities. - Drive cross-functional collaboration with firmware, BIOS, driver, validation, architecture, and platform engineering teams to resolve customer escalations. - Provide technical leadership during customer engagements, workshops, design reviews, and issue resolution meetings. - Evangelize and provide technical guidance on Intel tools and technologies to enable adoption across various domains.