site service specialist

About This Role

• Manages relevant contracts and suppliers to deliver high quality employee services within a site or subregion, including but not limited to Integrated Facilities Management (IFM), space planning, renovation and construction management, building services.
• Oversees day-to-day activities of contractors onsite and interfaces with customers ensuring services and assets are operated and maintained according to service level agreements.
• Supervises projects that are executed through our contractors, whether funded and owned through our internal organization or external organizations.
• Oversees campus/building maintenance services comprising areas such as roofs, walls, landscape, hardscape, pavements, facade cleaning, pest control, and building structural maintenance and upkeep programs through IFM supplier.
• Represents relevant scope areas in infrastructure projects (i.e., from positioning to room acceptance).
• Manages incident response and communications activities to avoid service interruptions.
• Ensures the facility, procedures, and service programs maintain compliance with all applicable regulations and agency audits.
• Performs regular audits of equipment, fixtures, and systems to ensure contractual needs are met and ensure consistency with global services standards.
• Works closely with facility occupants ensuring proper maintenance and facility assets are appropriately provided and assigned.
• Inspects building structures, performs analysis and forecasting and makes recommendations for repairs or renovations.
• Monitors site operational budget and strives to maximize efficiency in all areas.
• Develops and helps execute comprehensive change management strategy and communication plan relative to projects and services.
• Partners with procurement organization to manage key performance indicators and supplier scorecard metrics.
• Manages capital equipment/space renovation roadmaps per specific service type.
• Acts as subject matter expert for green field, mergers, and/or acquisitions per service scope area.
• Provides project management services around site services, including gathering requirements, conducting assessments, defining milestones, timelines, deliverables and quality standards.